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Raft

Customer Success Manager

Raft

Customer Success Manager managing full customer lifecycle and driving product adoption at Raft. Engaging with stakeholders in mid-market organizations for optimal experience and support.

Posted 7/28/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data analysis and customer relationship management, leveraging tools like Jira, HubSpot, and Gainsight to enhance customer outcomes and drive growth. Proficient in communicating insights and collaborating with cross-functional teams to improve user experience.

Highest-signal resume keywords
Data AnalysisCustomer Relationship ManagementTroubleshooting ExpertiseCross-Functional CollaborationAI Utilization for Customer Insights

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Data AnalysisCustomer Health ScoringUsage Pattern AnalysisTroubleshootingCustomer Outcome Improvement
Soft Skills
Effective CommunicationProblem Solving
Tools & Technologies
JiraHubSpotGainsight
Industry Keywords
Customer ExperienceCustomer FeedbackQA ProcessesCustomer Touchpoints

About the role

Key responsibilities & impact
  • Proactively leverage data from existing sources to identify customer risks or opportunities for growth.
  • Track and analyze data to inform actionable insights to improve individual customer outcomes and escalate trends as needed.
  • Handle customer issues effectively without much support, demonstrating expertise in troubleshooting and navigating tools like Jira, HubSpot, and Gainsight.
  • Maintain historical data and ensure a seamless experience across all customer touchpoints.
  • Share customer challenges and successes with cross-functional teams, such as Product and Engineering.
  • Lean on AI for customer health scoring, usage pattern analysis, and proactive outreach recommendations.
  • Regularly communicate customer feedback to internal teams and participate in QA processes by identifying user experience gaps.

Requirements

What you’ll need
  • Must have the legal right to work in Australia.

Benefits

Comp & perks
  • The ability to build strong initial relationships with stakeholders in mid-market customer organizations.
  • A mindset to strive for enhancing the customer experience by identifying small improvements that can have a big impact.
  • The ability to handle challenging conversations professionally and with empathy, focusing on maintaining trust.
  • A collaborative spirit, actively participating in internal forums like standups or Slack and sharing knowledge with teammates.