Customer Implementation Manager
Raft
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own and manage the entire implementation cycle from signed-to-live for enterprise Freight Forwarder, ensuring they progress through each phase of the implementation successfully.
- Function as the main contact for onboarding schedules, deliverables, and risk management.
- Create and manage scalable implementation project plans for a portfolio of enterprise customers.
- Lead technical discovery sessions with customers to align on functional technical requirements, operational design, and necessary deliverables for complex integrations.
- Work closely with technical teams to facilitate integration testing across several functional test case scenarios and resolve technical integration issues throughout the testing phase.
- Lead User Acceptance Testing with end-users, ensuring successful testing and approval before the integration goes live.
- Work closely with the Sales, Product, CS and Support teams, and lead a cross-functional effort to ensure timely delivery of all projects.
- Proactively manage customer and internal stakeholders' expectations during the onboarding and deployment phases.
- Take full ownership of all pre-implementation tasks for your accounts and ensure a smooth go-live execution.
Requirements
- Significant experience in implementation and/or project management with software projects within a Software as a Service (SaaS) environment.
- Knowledge/experience of the Freight Forwarding industry would be a plus.
- Great people skills and at ease communicating with stakeholders from all levels of an organisation.
- Sound business judgment and decision-making abilities.
- Lead end-to-end technical implementations of Raft, owning onboarding, configuration, integration, testing, and go-live for enterprise customers.
- Manage and execute integrations using APIs and EDI standards collaborating closely with customer technical teams.
- Perform hands-on technical troubleshooting across integrations, data pipelines, and system configurations; analyze logs, payloads, and error responses to identify root causes.
- Document integration architectures, data flows, and implementation outcomes to support long-term customer success and scalability.
- The mindset of continuous improvement with a desire and drive to own, manage and develop new or existing processes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
implementation managementproject managementtechnical discoveryintegration testingUser Acceptance TestingAPI managementEDI standardstechnical troubleshootingdata pipelinessystem configurations
Soft skills
communicationstakeholder managementbusiness judgmentdecision-makingcross-functional collaborationcustomer managementexpectation managementcontinuous improvementleadershiporganizational skills