Analyst

• Prompt reconciliation of all products.
• Investigate and provide a solution to clear out open items in accounts.
• Investigation and recovery of unsettled transactions with partners and banks.
• Ensure the quality and accuracy of data and present it in a way to help the organisation make better decisions.
• Liaise with Customer Management and Engineering teams for the resolution of customer requests and disputes within SLA.
• Monitor disputed transactions for possible fraudulent activity and report to Management.
• Provide relevant information to management on all invalid transactions.
• Work with the Product and Engineering teams to improve the internal process as well as new products for customer satisfaction.
• Analyse income earned and costs incurred for the organisation based on transactions consummated via the partner’s channel Monthly reconciliation summary, designed and structured with details and accuracy for journal entries.
• Inter-bank analysis and reconciliation for the month-end closing Inter-company transactions analysis.
• Maintain the relationships with banking or payments partners and ensure cooperation with any partner obligations, including, but not limited to, periodic filings and reports as required by a partner; Ensure that customers are notified of all schemes(MasterCard, Amex and VISA) chargeback claims.
• Ensure speedy and prompt fund recovery for chargeback debits, general dispute tracking, advisory and resolution within SLA.
• Ensure day-to-day operations comply with internal policies and procedures, local regulations.
• Revenue assurance.

Settlement and Reconciliation Analyst

Platform Success Analyst – User Engagement, Experience