Financial Care Agent
Radius Global Solutions LLC
full-time
Posted on:
Location Type: Office
Location: Lenexa • Kansas • 🇺🇸 United States
Visit company websiteSalary
💰 $14 per hour
Job Level
JuniorMid-Level
About the role
- Meet or exceed productivity goals established by the Client and Company
- Efficiently manage customer accounts and file records according to Company and Client work standards: o Efficiently handle and maintain customers’ accounts o Accurately and thoroughly update and document account notes o Use probing questions to assess the consumer’s situation and assist with resolving issues according to client’s work standards o Negotiate for payment arrangements on delinquent accounts o Quickly make knowledge-based decisions to resolve the related issues
- Stay abreast of daily and weekly Operations news and information; acknowledge receipt and understanding of policy and procedure updates
- Complete all assignments as required or requested by Operations management
- Maintain knowledge, understanding, and compliance with all federal, state, and local laws and regulations within functional area and with Client policies and procedures
- Communicate professionally and appropriately with clients, consumers, co-workers, and management
- Meet required criteria for work schedules and adhere to attendance policies as outlined in the Employee Handbook and site policies and procedures
- Keep up-to-date knowledge, understanding, and compliance with governmental laws and regulations within functional area and with Company policies and procedures
- Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
- Adhere to all Company and customer confidentiality and security policies and procedures
Requirements
- High School Diploma or General Educational Development (GED) certificate
- Two or more years of applicable customer service or related experience
- Proficient computer skills, including utilization of computerized collections software programs. Experience with spreadsheets and automated systems
- Excellent customer service skills, including strong problem solving and negotiating skills, interpersonal, written, and oral communication skills. Ability to listen, communicate (written and verbal). Close attention to detail
- Ability to work independently, self-starter, energetic, demonstrate good common sense, ethical and sound judgment
- Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem solvingnegotiatingattention to detailcomputerized collections softwarespreadsheetsautomated systems
Soft skills
interpersonal communicationwritten communicationoral communicationindependent workself-starterethical judgment
Certifications
High School DiplomaGeneral Educational Development (GED)