Workforce Management Analyst

Radiology Partners

Workforce Management Analyst at Radiology Partners analyzing call volumes and optimizing staffing efficiency. Collaborating with teams to enhance operational planning and report performance insights.

Posted 7/28/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in workforce management, including forecasting, scheduling, and performance reporting within a contact center environment. Strong analytical and problem-solving skills are essential for optimizing staffing plans and ensuring service level goals are met.

Highest-signal resume keywords

Workforce Management ExperienceForecastingSchedulingPerformance ReportingAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workforce Management SoftwareCapacity PlanningReal-Time AdherenceCall RoutingIVR SystemsPerformance ReportingQuality AssuranceRoot Cause Analysis

Soft Skills

Analytical SkillsProblem-SolvingCommunicationOrganizational SkillsMultitasking

Tools & Technologies

Microsoft OfficeExcelWordOutlook

Industry Keywords

Contact CenterStaffing NeedsService Level GoalsOperational Improvements

About the role

Key responsibilities & impact

Analyze call volumes, workflow trends, and historical data to forecast staffing needs and ensure adequate resource coverage across multiple sites.
Monitor real-time performance, manage schedules, call queues, attendance, and schedule adherence to meet service level goals.
Optimize workforce efficiency by adjusting staffing plans, approving PTO requests, and coordinating shift, vacation, and holiday scheduling.
Generate daily, weekly, monthly, and annual forecasts and provide performance reports and analytical insights to leadership.
Partner with management and cross-functional teams to support workforce planning, operational improvements, and special projects.

Requirements

What you’ll need

Bachelor's degree in Business or a related field preferred
3+ years of workforce management experience in a contact center environment
Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs)
Strong analytical, problem-solving, critical thinking, and root cause analysis skills, with experience in performance reporting and quality assurance
Excellent organizational, communication, and multitasking abilities, with strong attention to detail and the ability to work independently or collaboratively in a fast-paced environment
Proficiency in Microsoft Office (Word, Excel, Outlook)
Flexibility to work varying shifts, including evenings and weekends as needed

Benefits

Comp & perks

Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
Compensation Reviews
Career Growth Opportunities
Flexible Remote Schedules
Generous PTO Plans and Paid Holidays