IT Support Analyst II

Radiology Partners

IT Support Analyst providing technical support to end users in Radiology Partners healthcare systems. Troubleshooting and managing user incidents, ensuring a consistent and reliable end-user experience.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing IT support within healthcare environments, focusing on troubleshooting, user access management, and effective communication of IT processes. Proficient in analyzing HL7 messages and implementing solutions to enhance end-user experience.

Highest-signal resume keywords

Healthcare IT SupportPACS Systems ExperienceHL7 Message AnalysisCustomer Service SkillsOn-Call Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Desktop PCsMobile Device SupportVPN ConnectivitySoftware InstallationConfigurationNetwork TroubleshootingVoice Dictation SystemsPowerScribeIncident ManagementDocumentation

Soft Skills

Critical ThinkingCreative Problem-Solving

Tools & Technologies

Ticketing Systems

Industry Keywords

Radiology WorkflowsEnd-User ExperienceService InterruptionsDowntime Procedures

About the role

Key responsibilities & impact

Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support
Manage user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end-user experience
Analyze HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions
Document and communicate IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps
Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or equivalent experience preferred
Experience supporting healthcare IT environments, including PACS systems and radiology workflows
Proficiency with software installation, configuration, troubleshooting, hardware, networks, and voice dictation systems such as PowerScribe
Strong customer service skills with critical thinking and creative problem-solving abilities
Prior Healthcare IT experience with the ability to provide effective on-call support.

Benefits

Comp & perks

Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
Compensation Reviews, Career Growth Opportunities
Flexible Remote Schedules
Generous PTO Plans and Paid Holidays