Operations Support Representative

Radiology Partners

Operations Support Representative monitoring radiology workflow processes and providing customer support for hospitals and clinics. Requires attention to detail and excellent communication skills.

Posted 7/16/2026full-timeRemote • New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and attention to detail while managing customer interactions in a contact center environment. Proficient in coordinating information and ensuring timely responses to requests, with a focus on teamwork and independent problem-solving.

Highest-signal resume keywords

Customer Service ExperienceVerbal Communication SkillsAttention to DetailOrganizational AbilitiesTelephone Etiquette

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Written Communication SkillsSense of UrgencyMulti-taskingTeamworkSound Judgment

Tools & Technologies

PC ProficiencyWindowsInternetInstant MessagingEmail Tools

Industry Keywords

Contact Center EnvironmentClinical InformationData EntryOutbound CallsInbound Calls

About the role

Key responsibilities & impact

Provide regular, reliable, and timely attendance for scheduled shifts
Monitor incoming orders and images to ensure that all necessary clinical information has been submitted (including image count verification)
Perform outbound calls requesting missing images, orders, worksheets or other information requested by doctors
Perform data entry of faxed orders
Verify hospitals requesting service are covered at the time of request
Answer inbound calls
Coordinate conference calls for doctors/RNs/rad techs
Identify and trouble-shoot issues (i.e. mismatched studies, etc.)
Provide documentation of all study activity
Other duties as assigned

Requirements

What you’ll need

No education required
Two or more years of customer-related experience in a contact center environment preferred
Excellent verbal and written communication skills required
Strong sense of urgency and ability to multi-task
Ability to work in a team environment as well as work independently
Telephone etiquette skills are essential
Medical background a plus
Professional, courteous and respectful demeanor
High level of attention to detail necessary
Strong organizational and prioritization abilities
Demonstrates sound judgment and decision making abilities
Proficiency in a PC environment utilizing software/programs including Windows, Internet, Instant Messaging/Virtual Chat and general e-mail tools

Benefits

Comp & perks

vRad is an equal opportunity employer and welcomes all qualified applicants.
vRad is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential.