IT Support Analyst

Radiology Partners

IT Support Analyst assisting in identity and access management operations at Radiology Partners. Provide end-user support and manage service requests to ensure compliance and security standards.

Posted 7/7/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $65,000 - $75,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Support day-to-day identity and access management operations by processing user provisioning, access changes, and deprovisioning activities in accordance with established policies and procedures
Provide end-user support for authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), password resets, and other identity-related issues while ensuring timely resolution
Manage IAM incidents and service requests through ServiceNow, escalating complex issues as appropriate and maintaining accurate documentation
Support access reviews, audits, and compliance initiatives by validating user access, maintaining role-based access controls, and ensuring adherence to security requirements
Collaborate with IAM, IT, and business teams to improve processes, maintain documentation, and deliver secure, reliable identity and access services

Requirements

What you’ll need

Associate’s or Bachelor’s degree preferred in Information Technology, Information Systems, or a related field, or equivalent professional experience
1-3 years of experience in IT support, IAM operations, service desk, systems administration, or enterprise user access management
Experience supporting Okta, Active Directory, Microsoft Entra ID, ServiceNow, and identity management concepts including SSO, MFA, and role-based access control
Strong troubleshooting skills with the ability to resolve authentication and access issues while maintaining compliance with security standards
Excellent customer service, communication, organizational, and problem-solving skills with strong attention to detail and the ability to manage multiple priorities.

Benefits

Comp & perks

Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
Compensation Reviews, Career Growth Opportunities
Flexible Remote Schedules
Generous PTO Plans and Paid Holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

User ProvisioningAccess ChangesDeprovisioning ActivitiesRole-Based Access ControlTroubleshootingIncident Management

Soft Skills

Customer ServiceCommunicationOrganizational SkillsProblem-SolvingAttention To Detail