Operations Support Supervisor

Radiology Partners

Operations Supervisor leading operational support across healthcare environments for vRad. Overseeing workflow coordination and ensuring high-quality service for radiologists and clients nationwide.

Posted 5/21/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Provide regular, reliable, and timely attendance for scheduled shifts
Lead and oversee real-time operational workflow activities across the Operations Center (OC) and/or Production Control Support (PCS) functions during assigned shifts
Provide direct supervision, coaching, performance management, mentorship, and development for Operations Support Representatives (OSRs) and/or Production Control Specialists (PCSs)
Maintain active awareness of operational conditions including inbound demand, workflow queues, turnaround time impacts, escalations, staffing conditions, operational backlogs, and service level performance
Monitor operational performance and support achievement of operational KPIs including service levels, connection times, queue performance, staffing adherence, quality standards, and customer/Radiologist experience metrics
Conduct quality monitoring and provide written and verbal feedback regarding workflow execution, operational expectations, communication standards, and customer service performance

Requirements

What you’ll need

Minimum of 5 years of operations, healthcare support, customer support, workflow coordination, or related operational experience preferred
Previous supervisory, leadership, team lead, or real-time operations management experience preferred; experience in healthcare operations, radiology operations, contact center operations, command center operations, or other fast-paced operational environments a plus
Strong communication, coaching, interpersonal, conflict resolution, customer service, and relationship management skills
Strong organizational, analytical, prioritization, and time management skills with the ability to manage multiple operational workflows, systems, communication channels, and priorities simultaneously
Experience utilizing reporting tools, workforce management systems, telephony systems, workflow applications, operational dashboards, and PC-based communication platforms preferred

Benefits

Comp & perks

Health insurance
Paid time off
Telecommuting opportunities
Professional development support

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

operations managementworkflow coordinationperformance managementquality monitoringcustomer service metricsKPI achievementanalytical skillsprioritizationtime management

Soft Skills

communicationcoachinginterpersonal skillsconflict resolutionrelationship managementorganizational skills