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Scheduling Quality Assurance Specialist
Radiology PartnersQuality Assurance Specialist overseeing radiology QA workflow for leading teleradiology practice. Building strong relations and ensuring timely communication for critical patient care services.
About the role
Key responsibilities & impact- Manage the day-to-day workflow of the Radiology Quality Assurance (QA) program
- Assist the Production Control Support Team with workflow
- Support the Physician Scheduling Team with radiologist schedule management
- Provide overflow assistance to the Operations Center
- Build strong internal and external relations to facilitate professional and reliable communications as related to physician QA
- Monitor and facilitate radiology workflow processes critical to patient care on a 24/7 basis
- Ensure that all relevant clinical information is submitted
- Complete data order entry on both a proactive and reactive basis
- Identify and/or troubleshoot non-technical issues
- Prioritize critical cases and communicate with the Operations Center, radiologists, and personnel at client facilities in a professional manner
- Ensure regular and reliable attendance, and manage production workflow pertaining to volume distribution
Requirements
What you’ll need- Associate degree or equivalent work experience
- Minimum of 4 years of customer service-related experience
- Excellent written and verbal communication
- Effective problem-solving abilities
- Analytical approach and proven leadership
- Discretion with confidential information
- Capable of working in a fast paced, rapidly changing environment and able to multitask on a regular basis
- Ability to work independently with general direction
- Professional, courteous and respectful demeanor
- Previous Healthcare experience preferred
Benefits
Comp & perks- World-class customer support to clients
- Professional and reliable communications
- Equal opportunity employer
- Inclusive, safe, and welcoming environment
ATS Keywords
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Soft Skills
excellent written communicationexcellent verbal communicationeffective problem-solvinganalytical approachproven leadershipdiscretion with confidential informationability to multitaskcapable of working independentlyprofessional demeanorcourteous demeanor
Certifications
Associate degree