Operations Support Representative
Radiology Partners
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Provide regular, reliable, and timely attendance for scheduled shifts
- Monitor incoming orders and images to ensure that all necessary clinical information has been submitted (including image count verification)
- Perform outbound calls requesting missing images, orders, worksheets or other information requested by doctors
- Perform data entry of faxed orders
- Verify hospitals requesting service are covered at the time of request
- Answer inbound calls
- Coordinate conference calls for doctors/RNs/rad techs
- Identify and trouble-shoot issues (i.e. mismatched studies, etc.)
- Provide documentation of all study activity
- Other duties as assigned
Requirements
- No education required
- Two or more years of customer-related experience in a contact center environment preferred
- Excellent verbal and written communication skills required
- Strong sense of urgency and ability to multi-task
- Ability to work in a team environment as well as work independently
- Telephone etiquette skills are essential
- Medical background a plus
- Professional, courteous and respectful demeanor
- High level of attention to detail necessary
- Strong organizational and prioritization abilities
- Demonstrates sound judgment and decision making abilities
- Proficiency in a PC environment utilizing software/programs including Windows, Internet, Instant Messaging/Virtual Chat and general e-mail tools
Benefits
- Equal opportunity employer
- Inclusive, safe and welcoming environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
verbal communicationwritten communicationsense of urgencymulti-taskingteamworkindependencetelephone etiquetteattention to detailorganizational skillsdecision making