Operations Support Representative

Radiology Partners

Operations Support Representative providing world-class customer support in a remote capacity for vRad, a teleradiology practice. Monitoring orders and assisting with patient care workflows.

Posted 4/15/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide regular, reliable, and timely attendance for scheduled shifts
Monitor incoming orders and images to ensure that all necessary clinical information has been submitted (including image count verification)
Perform outbound calls requesting missing images, orders, worksheets or other information requested by doctors
Perform data entry of faxed orders
Verify hospitals requesting service are covered at the time of request
Answer inbound calls
Coordinate conference calls for doctors/RNs/rad techs
Identify and trouble-shoot issues (i.e. mismatched studies, etc.)
Provide documentation of all study activity
Other duties as assigned

Requirements

What you’ll need

No education required
Two or more years of customer-related experience in a contact center environment preferred
Excellent verbal and written communication skills required
Strong sense of urgency and ability to multi-task
Ability to work in a team environment as well as work independently
Telephone etiquette skills are essential
Medical background a plus
Professional, courteous and respectful demeanor
High level of attention to detail necessary
Strong organizational and prioritization abilities
Demonstrates sound judgment and decision making abilities
Proficiency in a PC environment utilizing software/programs including Windows, Internet, Instant Messaging/Virtual Chat and general e-mail tools

Benefits

Comp & perks

Equal opportunity employer
Inclusive, safe and welcoming environment

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

verbal communicationwritten communicationsense of urgencymulti-taskingteamworkindependencetelephone etiquetteattention to detailorganizational skillsdecision making