Bilingual Senior Continuous Improvement Analyst

Radio-Canada

Senior Continuous Improvement Analyst modernizing CBC/Radio-Canada People & Culture processes. Delivering BPM initiatives, performance measurement, service improvements, and CI capability-building.

Posted 8/7/2026full-timeOttawa • 🇨🇦 CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Continuous Improvement and Business Process Management, with a strong focus on analyzing and optimizing business processes using BPMN 2.0 and Lean Six Sigma methodologies. Proficient in stakeholder engagement, performance measurement, and delivering training sessions to enhance organizational capabilities.

Highest-signal resume keywords

Lean Six Sigma Green Belt CertificationBPMN 2.0 Process DesignContinuous Improvement InitiativesBusiness Process ManagementBilingualism in English and French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process AnalysisOperational Data AnalysisProcess Performance MeasuresValue Stream ConceptsProcess ArchitectureEnd-to-End Process DocumentationKPI DevelopmentProcess GovernanceJourney MappingAI-Enabled Tools

Soft Skills

Clear CommunicationPersuasive PresentationStakeholder InfluenceProactive ApproachSynthesis Skills

Tools & Technologies

WorkdayProcess Mining ToolsAutomation Concepts

Certifications & Qualifications

Lean Six Sigma Green Belt

Industry Keywords

Continuous ImprovementBusiness Process ManagementService ImprovementOperational ImprovementComplex Organization

About the role

Key responsibilities & impact

Lead assigned Continuous Improvement and Business Process Management initiatives from problem definition through implementation and sustained adoption
Translate ambiguous business problems into structured objectives, analysis plans, and delivery work
Analyze processes and performance using operational data, stakeholder input, root cause analysis, and process evidence
Facilitate cross-functional workshops and working sessions to validate findings, explore future-state options, and build alignment
Design and document improved business processes using BPMN 2.0 and BPM practices
Identify opportunities to modernize People & Culture service delivery and improve employee experience
Develop, operationalize, and monitor process performance measures and KPIs
Apply process architecture and value stream concepts to assigned initiative analysis
Translate process needs into business requirements and system considerations, including Workday-related opportunities
Deliver internally tailored White Belt, Yellow Belt, and other continuous-improvement learning sessions

Requirements

What you’ll need

Bachelor's degree in Business, Operations Management, Human Resources, or equivalent combination of education and experience
Lean Six Sigma Green Belt certification, or equivalent practical continuous improvement experience
5 to 7 years of progressive, hands-on experience in continuous improvement, business process management, business analysis, service improvement, or operational improvement within a complex organization
Experience analyzing, designing, improving, and documenting end-to-end business processes using BPM practices and BPMN 2.0
Experience using operational data and process performance measures to identify opportunities, support decisions, and track outcomes
Experience managing initiatives through discovery, analysis, implementation, adoption, and performance monitoring
Experience supporting CI, BPM, or process performance training and knowledge-transfer sessions
Exposure to process architecture and process governance concepts, including process hierarchy, value streams, capabilities, handoffs, and process inventories
Exposure to personas, journey mapping, and service experience methods
Exposure to AI-enabled tools, process intelligence, process mining, or automation concepts
Bilingualism in English and French is required
Ability to communicate clearly and persuasively with senior stakeholders, peers, and business partners
Strong synthesis and presentation skills
Strong end-to-end process and systems thinking
Proactive and self-directed approach
Sound stakeholder judgment and ability to influence without formal authority
Candidates may be subject to skills and knowledge testing
Candidates advancing to the next step must complete a mandatory criminal record check and potentially other background checks
All employees must adhere to CBC/Radio-Canada's Code of Conduct

Benefits

Comp & perks

Hybrid model with telework and mandatory two days in the office per week
Permanent position
Inclusive workplace and equal opportunity environment
Accommodation support during the recruitment process
Employee Code of Conduct and conflict-of-interest guidance