Manager, Customer Success
Radicle Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $125,000 - $150,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide leadership, coaching, and development to a team of CSMs
- Act as an executive sponsor for key accounts
- Utilize customer and internal data to inform strategies
- Work closely with colleagues in Customer Training, Implementation, Billing, and Support
- Oversee and drive the end-to-end renewal process
- Own and achieve net revenue retention targets
- Attend promotional events at industry related conferences
Requirements
- Proven experience leading teams through change in a mission-driven environment
- Experience leading renewal, add-on, and upsell strategies with a proven track record of reducing churn
- Proficiency in using Salesforce or other CRM for accurate data tracking
- Experience managing and prioritizing multiple competing initiatives
- Exceptional problem-solving, communication, and relationship management skills
- At least 5 years of experience in customer success or a related field, with at least 3 years in a leadership role
- Familiarity with Electronic Health Record software and the social services sector a plus
Benefits
- Unlimited PTO policy
- Competitive medical, dental, and vision healthcare coverage
- 401k matching
- Paid holidays
- Volunteer time off
- Paid parental leave
- Remote work stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successrenewal strategiesadd-on strategiesupsell strategiesdata tracking
Soft skills
leadershipcoachingproblem-solvingcommunicationrelationship management