Product Analyst

• Own the quantitative data strategy for our product portfolio, ensuring accuracy and consistency across platforms (e.g., Pendo, Dovetail).
• Stay current on, and enforce tagging standards for all product features across multiple applications.
• Develop dashboards and reports that highlight feature usage, adoption trends, and customer behavior.
• Monitor adoption trends and provide actionable recommendations based on reliable data.
• Stay relentlessly curious about customer workflows and domain knowledge to inform adoption strategies
• Create compelling content (internal briefs, dashboards, video recordings, adoption playbooks etc.) that tells the story behind the numbers, tailored for non-technical audiences.
• Develop standardized reporting frameworks and insight templates for Product Managers and leadership.
• Define measurable goals for insight sharing, such as:
• Adoption Impact Reports delivered quarterly.
• Feature Usage Deep Dives for major launches.
• Executive Dashboards updated monthly.
• Identify opportunities to optimize training, enablement, and improve product adoption. Proactively partner with Customer Support and Implementation teams to propose/draft support documentation and content.
• Monitor adoption metrics and iterate on strategies to improve customer experience and retention
• Champion a data-informed, customer-centric mindset within cross-functional teams by making insights accessible and actionable.
• Inform roadmap decisions that improve our business outcomes by partnering with product and CX teams.
• Participate in efforts to reconcile usage data with customer feedback and qualitative inputs.

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