RadiantGraph

QA Engineer

• Review and audit call transcripts for quality and adherence to agent-specific prompts and call-handling guidelines
• Verify agents stay within non-clinical scope (no diagnosis, treatment advice, or medical interpretation)
• Monitor for safety and escalation signals (urgent symptoms, mental-health concerns, medication issues)
• Ensure compliance with HIPAA, PHI handling, and clinical safety guardrails
• Identify risks in privacy, identity verification, and information containment
• Flag unexpected behaviors, deviations, and potential safety or compliance gaps
• Give clear, actionable feedback to the product team; report trends that refine quality standards
• Collaborate with the product team to write, refine, and develop the scripts that guide our voice agents’ conversations
• Analyze patterns from conversation outcomes and call audits, and turn those insights into iterative improvements to agent scripts
• Contribute to building out the systems that create and monitor the voice agents

Quality Assurance, Clinical Oversight – Voice AI Product