RADAR

Support Engineer

• Partner with IT Engineering Teams and other departments to deep-dive and find root causes for customer and deployment issues
• Drive tasks, projects and issues to timely resolution for external and internal customers
• Support RADAR’s employee onboarding/off-boarding process
• Work with external vendors to schedule maintenance dispatches and minimize customer impact
• Provide support to customers through Jira and other ticketing tools and communicate resolutions
• Collaborate with engineering to escalate issues and produce reports for customers and stakeholders
• Participate in on-call rotation and adhere to SLA agreements
• Manage dispatch process including scheduling with vendors and customers
• Collaborate with Hardware team to ensure RMA equipment is received and tested
• Resolve complex problems by referring to related tickets and documentation
• Create and edit documentation and runbooks for troubleshooting
• Use monitoring tools and analyze appliance logs
• Identify and automate processes in Jira to increase efficiency

Store Technical Support Specialist

Analytics Engineer

• At RADAR, we're transforming the way the world thinks about physical retail.
• Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale.
• Design, build, and maintain scalable, reliable, and efficient data pipelines using Apache Airflow & Beam.
• Ensure pipelines are robust and maintain high levels of trust and integrity by implementing data quality checks, unit tests, pipeline monitoring, error handling, and logging mechanisms.
• Design and build the data model to support scalable and repeatable analytics.
• Collaborate with Data Science, Engineering and Product teams to understand data needs and translate into solutions.
• Write and optimize complex SQL queries including use of CTEs and window functions.
• Develop RADAR’s data product offering.
• Develop custom visualizations and dashboards with tools like Looker.

Customer Support

• Provide remote technical support during live deployments of RADAR systems to our retail customers and vendor partners.
• Troubleshoot hardware, software, and connectivity issues while ensuring a seamless installation experience.
• This position is primarily overnight.
• Learn RADAR's deployment process and Runbooks; interact with Zendesk and internal dashboards.

Store Technical Support Specialist

Analytics Engineer

Deployment Tech Support Specialist