VMware Cloud Engineer, IV

Rackspace Technology

Rackspace VMware Cloud Engineer resolving customer support inquiries and improving customer experience with a team. Troubleshooting issues and developing solutions within a cloud-focused environment.

Posted 6/17/2026full-timeTexas • 🇺🇸 United StatesSeniorLead💰 $108,253 - $158,733 per yearWebsite

Tech Stack

Tools & technologies

ChefCloudLinuxNFSNode.jsVMware

About the role

Key responsibilities & impact

Work with Support Teams to troubleshoot issues and resolve customer inquiries
Provide guidance and recommendations to increase efficiency and reduce customer incidents
Develop tooling and processes to drive and improve customer experience
Create playbooks and provide mentoring to support teams
Be a technical point of escalation for Cloud Administrators and Engineers
Lead cross-functional business continuity and transformational projects
Advise leadership in setting and executing technological strategies
Proactively assess, propose, and implement enhancements to systems and processes
Lead Workload/Workforce Management and Optimization tasks
Review technical training for all Rackers supporting Rackspace Supported Cloud Products
Coach, mentor and assist Rackers across the business

Requirements

What you’ll need

Bachelor’s degree in computer science or a related technical field
8 years of technical engineering and administration experience with a minimum of 5 - 6 years of experience as a systems administrator
3 years of current commercial experience as a Cloud Engineer working with a high-traffic site
Extensive experience with VMware vSphere (ESXi, vCenter lifecycle management, patching, and upgrades)
Strong expertise in VMware NSX (network virtualisation concepts, administration, and troubleshooting)
Proven experience managing large-scale, multi-region virtualised environments, including dependency and compatibility management across integrated platforms
Hands-on experience with VMware Aria Operations (vROps) including monitoring, alerting, policy configuration, and platform health management
Strong knowledge of Disaster Recovery technologies, including Zerto and VMware SRM, with experience in deployment, migration, and lifecycle management
Experience delivering complex upgrades, migrations, and platform modernisation initiatives (e.g. vSphere version transitions, Windows to appliance migrations)
Hands-on experience with VMware Cloud Foundation (VCF) architectures, deployment, lifecycle management, and integrations (required)
Working knowledge of VMware Cloud Director (VCD) and hands-on administration
Strong understanding of Linux and/or Windows operating systems in enterprise environments
Experience with automation and scripting (PowerCLI or equivalent) for infrastructure management and troubleshooting
Experience with configuration management tools (e.g. Chef) including node onboarding and lifecycle management
Strong understanding of storage technologies (vSAN, NFS, SAN) and their interaction with virtualised environments
Strong knowledge of networking concepts and protocols within virtualised and cloud environments
Ability to design, implement, analyse, and troubleshoot distributed, highly available systems
Experience working within structured change management and governance frameworks
Demonstrates systems thinking, understanding platform-wide dependencies and impacts of change.
Applies expertise to interpret complex technical challenges and recommend improvements to platforms, processes, and services.

Benefits

Comp & perks

Compensation package may include incentive compensation opportunities in the form of annual bonus or incentives
Equity awards
Employee Stock Purchase Plan (ESPP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Cloud EngineerVMware vSphereVMware NSXVMware Aria OperationsDisaster RecoveryZertoVMware Cloud FoundationVMware Cloud DirectorLinuxWindows

Soft Skills

mentoringcoachingleadershiptroubleshootingcommunicationcollaborationproblem-solvingstrategic planningprocess improvementsystems thinking