Rackspace Technology

Customer Success Associate III

Rackspace Technology

full-time

Posted on:

Location Type: Remote

Location: India

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About the role

  • Provide operational and administrative support to the Service Delivery group.
  • Ensure timely and efficient resolution of customer requests.
  • Monitor inbound customer tickets and route requests to appropriate internal teams.
  • Respond directly to customer information requests within defined scope.
  • Proactively manage and progress open tickets within agreed SLAs.
  • Escalate customer issues in accordance with defined procedures.
  • Coordinate between internal technical teams and customers to ensure timely delivery.
  • Identify recurring operational issues and recommend process improvements.
  • Analyze ticket trends and suggest measures to improve efficiency.
  • Ensure adherence to company security policies and compliance standards.

Requirements

  • Minimum 4+ years of experience in Service Delivery, Customer Success, or Account Management within the IT industry.
  • Strong understanding of Cloud Technologies – AWS or Microsoft Azure (Mandatory).
  • Good understanding of Internet technologies, hosting, networking, and infrastructure environments.
  • ITIL Foundation certification desirable (not mandatory).
  • Excellent written and verbal communication skills.
  • Strong stakeholder management and relationship-building skills.
  • High level of ownership and problem-solving mindset.
  • Strong organizational, prioritization, and time management skills.
  • Business awareness and understanding of commercial/financial terminology.
  • Ability to work in a fast-paced, customer-centric environment.
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Cloud TechnologiesAWSMicrosoft AzureInternet technologieshostingnetworkinginfrastructure
Soft Skills
written communicationverbal communicationstakeholder managementrelationship-buildingproblem-solvingorganizational skillsprioritizationtime management
Certifications
ITIL Foundation