Customer Success Associate III

Rackspace Technology

Customer Success Associate providing support for Rackspace Technology's multicloud solutions. Working alongside customers to resolve issues and support their business objectives.

Posted 4/18/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide operational and administrative support to the Service Delivery group.
Ensure timely and efficient resolution of customer requests.
Monitor inbound customer tickets and route requests to appropriate internal teams.
Respond directly to customer information requests within defined scope.
Proactively manage and progress open tickets within agreed SLAs.
Escalate customer issues in accordance with defined procedures.
Coordinate between internal technical teams and customers to ensure timely delivery.
Identify recurring operational issues and recommend process improvements.
Analyze ticket trends and suggest measures to improve efficiency.
Ensure adherence to company security policies and compliance standards.

Requirements

What you’ll need

Minimum 4+ years of experience in Service Delivery, Customer Success, or Account Management within the IT industry.
Strong understanding of Cloud Technologies – AWS or Microsoft Azure (Mandatory).
Good understanding of Internet technologies, hosting, networking, and infrastructure environments.
ITIL Foundation certification desirable (not mandatory).
Excellent written and verbal communication skills.
Strong stakeholder management and relationship-building skills.
High level of ownership and problem-solving mindset.
Strong organizational, prioritization, and time management skills.
Business awareness and understanding of commercial/financial terminology.
Ability to work in a fast-paced, customer-centric environment.

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Cloud TechnologiesAWSMicrosoft AzureInternet technologieshostingnetworkinginfrastructure

Soft Skills

written communicationverbal communicationstakeholder managementrelationship-buildingproblem-solvingorganizational skillsprioritizationtime management

Certifications

ITIL Foundation