Rackspace Technology

Professional Services Delivery Architect, Specialty Domain

Rackspace Technology

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

SeniorLead

Tech Stack

AWSAzureMySQLVMware

About the role

  • Recognized as an expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function
  • Solves unique problems that have a broad impact on the business
  • Contributes to the development of organizational sub-function strategy
  • Progression to this level is typically restricted on the basis of business requirements
  • Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
  • Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
  • Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
  • Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
  • Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.

Requirements

  • High School Diploma or regional equivalent required
  • Bachelor's Degree required, preferably in field related to role.
  • Requires 3+ Azure Certifications for Azure Specialists
  • Requires AWS Master Status and AWS Certified Solutions Architect Professional level certification OR AWS DevOps certification for AWS Specialists
  • Requires 3 Microsoft Certifications for Hyper-V Specialists: Azure Fundamentals, Software Defined Storage, Software Defined Networking
  • Requires VCP-DCV Certification for VMware Specialists
  • Prefer relevant technical certifications around Red Hat, MySQL, CCIA, CCEE, CCEA, CCA, MCSE/MCITP, MCSA, VCP-DCV, vRealize Operations, NXS and/or vSAN badge certifications
  • 12 - 14 years of experience in the field of role required
Benefits
  • Technical point of escalation to the Cloud Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as required
  • Create and deliver customer solutions that maintain, deploy, upgrade, and troubleshoot infrastructure solutions
  • Participate in and define future state end-to-end architectures, platforms, products, tools, and solutions to advance security capabilities
  • Work closely with customers in the pre-implementation process to design and architect desired customer solutions which require products which may not currently be in the supported product portfolio.
  • Research, plan and coordinate complex maintenance activities
  • Lead analysis effort to support and drive Root Cause Analysis (RCA) exercises to drive process & technology improvements related to systems support products.
  • Review vendor support escalations to identify training opportunities
  • Collaborate and share knowledge with other administrators and engineers via wiki articles and training presentations
  • Contribute to the development of technical best practices for administrative responsibilities
  • Prepare and review defined policy and process standards
  • Own assigned account specific complex projects and act as an informal project lead to work with stakeholders
  • Actively engage partners and vendors to understand vendor products, proof of concept implementations, and guide successful onboarding and integration of new Cloud technologies
  • Coach, mentor and assists Rackers across the business
  • Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
  • Collaborate and share knowledge with the OS support floor
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AzureAWSHyper-VRed HatMySQLvRealize OperationsvSANSoftware Defined StorageSoftware Defined NetworkingVMware
Soft Skills
problem-solvingcustomer-focusedadaptabilitycollaborationaccountabilitydisciplinehigh performancetrust-buildingsupportive environmentproactive
Certifications
Azure CertificationsAWS Master StatusAWS Certified Solutions Architect ProfessionalAWS DevOps certificationMicrosoft CertificationsVCP-DCV CertificationCCIACCEECCEAMCSA