Operations – Systems Administrator
Rackspace Technology
full-time
Posted on:
Location Type: Hybrid
Location: Mexico City • Mexico
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About the role
- Own and manage operational tools and systems (e.g., CRM, project management, documentation platforms), ensuring they are optimized and effectively integrated
- Design, maintain, and optimize workflows in Monday.com to support day-to-day operations
- Identify inefficiencies and recommend tooling, automation, or AI-driven solutions to improve operational efficiency
- Support and manage system integrations using APIs, automation platforms , or native features
- Document, improve, and maintain standard operating procedures (SOPs)
- Partner with leadership and cross-functional teams to understand operational needs and translate them into scalable processes
- Train team members on systems, workflows, and best practices
- Provide ongoing system support and drive continuous improvement of operational processes
Requirements
- 5+ years of experience in operations, systems administration, or process improvement
- Bachelor’s degree in computer science or a related field of study is preferred; Must be a high school graduate
- Prefer candidates who are AWS Practitioner certified
- Strong hands-on experience with Monday.com (boards, automations, dashboards)
- Experience working with operational tools and SaaS platforms
- Comfortable using AI tools (e.g., ChatGPT, AI agents, automation tools) in a business context
- Prefer experience with automation platforms (Zapier, Make, n8n, etc.)
- Familiarity with AWS (basic cloud concepts, storage, permissions, or services)
- Prefer experience working with APIs or basic scripting
- Background in startups, fast-growing companies, or scaling operations is preferred
- Experience building internal tooling or dashboards is preferred
Benefits
- Equal employment opportunity
- Accommodation for disabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementsystems administrationprocess improvementworkflow optimizationAPI integrationautomationscriptinginternal toolingdashboard creationAI tools
Soft Skills
leadershipcross-functional collaborationtrainingcommunicationproblem-solvingcontinuous improvementanalytical thinkingadaptabilityorganizational skillsefficiency enhancement
Certifications
AWS PractitionerBachelor's degree in computer science