Rackspace Technology

Azure Engineer L1

Rackspace Technology

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Mid-LevelSenior

Tech Stack

AzureCloudGrafanaITSMKubernetesLinuxMicroservicesPrometheusPythonSQLTerraform

About the role

  • Serve as a technical point of contact for clients, ensuring clear communication and positive relationships during issue resolution and service delivery
  • Manage scalable infrastructure using Azure IaaS, PaaS and SaaS services, including AKS, Azure networking, and cost estimation/control
  • Provision infrastructure via Terraform and Azure DevOps pipelines; manage secrets, infra provisioning, and DevOps tooling
  • Lead and participate in incident response, root cause analysis, and post-mortem reporting
  • Apply ITSM frameworks for incident, change, and problem management and maintain operational reporting
  • Develop and maintain automated tools and scripts for infrastructure monitoring, alerting, and incident response using Azure Monitor, Log Analytics, Application Insights, Prometheus, Grafana
  • Provide technical mentorship to junior engineers and operational teams
  • Provide Windows VM operational support including patching and backups
  • Manage reliability and performance of mission-critical systems to ensure high availability and optimal performance
  • Identify and implement process improvements to enhance system reliability, incident response times, and operational efficiencies
  • Maintain comprehensive documentation for system architecture, configurations, and troubleshooting guides

Requirements

  • A minimum of 3-5 years of pertinent, hands-on experience with Azure cloud technologies
  • Strong expertise in Azure Kubernetes Service (AKS) and other Azure services including PaaS, SaaS, and IaaS (Azure App Service, Azure SQL Database, Azure Storage, Azure Functions, Azure Active Directory)
  • Proficient with Terraform for infrastructure as code (IaC)
  • Experience with Azure monitoring tools like Azure Monitor, Azure Log Analytics, and Application Insights
  • Solid understanding of cloud infrastructure, container orchestration, and microservices architectures
  • Experience in managing incidents and applying ITSM principles (incident management, change management, problem management)
  • Hands-on experience with monitoring tools like Prometheus, Grafana, or similar
  • Scripting and automation skills in Python, Bash, or PowerShell
  • Basic knowledge in supporting Azure Windows and Linux VMs, including patching, backup, and basic troubleshooting
  • Customer-facing experience with strong communication skills
  • Problem-solving skills and ability to stay calm under pressure
  • Prior experience in coaching and mentoring junior engineers
  • Flexibility to adapt to changing priorities and work in a fast-paced environment
  • Graduate degree in a technology-related field