Customer Success Manager
Rackspace Technology
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇳🇴 Norway
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Service Delivery Managers are responsible for taking ownership of the relationship held with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure.
- They ensure that their customers technical, administration and specialist support needs are met.
- Additionally, they are expected to maximize the strength of the customer relationship by building a solid rapport with the client -identifying and taking advantage of sales, networking and PR opportunities and managing difficult situations to ensure that Rackspace’s reputation for Fanatical Support is upheld.
- Maintain direct contact with customers before and/or after the sale.
Requirements
- Tenacious problem solver, will own issues until full resolution
- Excellent communication skills, both written and verbal with great attention to detail
- Strong rapport and relationship building skills with both internal departments and external customers
- Strong negotiation skills
- A good level of business awareness and commercial acumen with solid understanding of financial terminology
- Ability to create wow / delighter moments with customers
- Strong organizational, time management and prioritization skills
- Able to take a creative approach to situations and problem solving
- Typically 5 years relevant project management, customer service, account management or sales experience with 2 years of hosting experience
- Technical certifications ITIL foundation certification/Prince 2 desirable but not essential
Benefits
- Equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.
- Commitment to accommodating disabilities and special needs.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementcustomer serviceaccount managementsaleshosting experience
Soft skills
problem solvingcommunication skillsrelationship buildingnegotiation skillsbusiness awarenesscommercial acumenorganizational skillstime managementprioritization skillscreativity
Certifications
ITIL foundation certificationPrince 2