Technical Onboarding Manager
Rackspace Technology
full-time
Posted on:
Location Type: Hybrid
Location: Gurgaon • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Design and execute onboarding plans tailored to customer needs, ensuring technical readiness and alignment with business goals.
- Coordinate cross-functional teams (Sales, Product, Engineering, Support) to deliver onboarding projects on time and within scope.
- Guide customers through product setup, configuration, integration, and initial usage, ensuring technical success.
- Develop onboarding documentation, technical guides, and training materials to support scalable onboarding.
- Act as a trusted advisor to clients, identifying opportunities to improve adoption and satisfaction.
- Collaborate with Product and Engineering teams to relay customer feedback and influence product improvements.
- Track onboarding KPIs (e.g., time-to-value, activation rate) and continuously optimize the onboarding process.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
- 3+ years of experience in technical onboarding, implementation, or customer success roles.
- Excellent communication, presentation, and interpersonal skills.
- Proven ability to manage multiple projects and stakeholders simultaneously.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
onboarding plansproduct setupconfigurationintegrationtechnical guidestraining materialsKPI trackingcustomer feedbackproject management
Soft skills
communicationpresentationinterpersonal skillsstakeholder managementcollaborationcustomer successadvisory skills
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Engineering