Inside Sales Representative
Race Communications
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, Florida, Illinois, Montana, Nevada, Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $21 per hour
Job Level
Junior
About the role
- Sources new sales opportunities through inbound leads, follow-ups, outbound call campaigns, emails, messaging applications, and in-person events
- Research accounts, identifies potential sales opportunities, and generates interest
- Meets or exceeds monthly sales goals
- Identifies, assesses, and understands customer needs and requirements to achieve customer satisfaction
- Builds sustainable relationships and trust with customer accounts through open and interactive communication
- Gains and retains extensive product knowledge as well as a detailed comprehension of customer requirements
- Manages creation and presentation of quotations for opportunities as they are identified
- Generates new business and promotes growth of existing accounts
- Provides accurate, valid, and complete information when using our CRM and other provided software
- Keeps detailed records of customer interactions, processes customer accounts, and files documents
- Handles inbound calls, provides callers with product and service information
- Handles customer complaints, provides appropriate solutions and alternatives within time limits; coordinates communication and action with appropriate departments and team members; follows up with customers to ensure resolution
- Follows sales team procedures and guidelines, along with policies outlined in the Race Communications Employee Handbook
- Participates in outbound call campaigns and attends outside sales events (travel required)
Requirements
- Eligibility for US Employment without sponsorship
- Minimum of 18 years of age
- High school diploma, GED or equivalent required
- Minimum of one year of experience in sales, outside sales, or a related field, with equivalent work experience in customer-facing roles required
- Demonstrated proficiency in utilizing CRM systems (e.g., Salesforce and HubSpot) to manage customer data, track interactions, and analyze customer behavior
- Increased customer through the implementation of targeted relationship management strategies, resulting in improved client satisfaction and loyalty
- Consistently meet or exceed monthly sales quota given by Vice President of Sales and Marketing, achieving monthly target phone sales
- The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
- Proficiency in Spanish Language is desirable
Benefits
- 100% Company-Paid Medical and Dental Benefits
- Free Fiber Internet Service
- 401 (k) with 100% Employer-matched up to 4% of your annual income
- Generous paid time off including sick, vacation, holiday and birthday pay
- Free Race highspeed internet and phone service where available
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
salescustomer relationship managementquotationscustomer data analysistargeted relationship managementcustomer satisfaction strategiessales quota achievementinbound salesoutbound salescustomer interaction tracking
Soft skills
communicationrelationship buildingcustomer needs assessmentproblem solvingtrust buildingteam collaborationcustomer serviceactive listeningadaptabilitytime management
Certifications
high school diplomaGED