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Member Solutions Consultant
RAC WACustomer Solutions Consultant assisting RAC members with inquiries and support via multiple systems. Delivering personalized solutions and support in a collaborative team environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong computer literacy and the ability to navigate multiple systems while providing high-quality support to members. Exhibits clear communication skills, empathy, and resilience in fast-paced environments, meeting compliance requirements and achieving sales targets.
Highest-signal resume keywords
Computer LiteracyClear Communication SkillsEmpathyResilienceExperience with KPIs
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Industry Keywords
RAC ProductsRegulatory ComplianceSales TargetsFast-Paced EnvironmentMember Support
About the role
Key responsibilities & impact- Grow your knowledge of RAC products and services through comprehensive, full-time training and ongoing development.
- Be the first point of contact for around 50–60 RAC members each day, providing support, guidance and reassurance.
- Confidently navigate multiple systems while delivering supportive, high-quality conversations with members.
- Understand individual needs and offer tailored solutions.
- Work alongside a supportive, motivated team that encourages collaboration and celebrates success.
- Meet compliance requirements set by regulatory standards.
Requirements
What you’ll need- Strong computer literacy and the ability to confidently navigate multiple systems while engaging with members
- Experience working in fast-paced environments with KPIs and sales targets, both individually and as part of a team
- Clear, confident communication skills and the ability to build rapport
- Empathy and resilience when supporting members through challenging situations
- Available to work required shifts, including nights, weekends, and public holidays where applicable
- Full Australian working rights.
Benefits
Comp & perks- Base salary of $69,706.80 + Super + Bonuses + Shift loading
- Comprehensive fully paid training to set you up for success from day one.
- Career growth opportunities as we love promoting from within.
- A vibrant Social Club with over 900 members.
- Access to exclusive RAC Member benefits.