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About the role
Key responsibilities & impact- Leading and managing internal client relationships, acting as a trusted advisor and key point of contact
- Establish and maintain a clear client governance framework, including regular engagement forums and visibility of commitments and priorities
- Align client demand with operational plans in partnership with senior leaders, ensuring SLAs and commitments are realistic and well-managed
- Lead change intake and feasibility assessments, working with Workforce Management and operations to manage impacts, dependencies and sequencing
- Maintain a forward view of demand through roadmap planning and trend analysis to support prioritisation
- Lead stakeholder engagement during periods of risk or change, managing expectations and escalations as needed
- Promote understanding of operational constraints while championing RAC’s values, Code of Conduct, and LEAD behaviours
Requirements
What you’ll need- Experience operating in complex service or operational environments with competing priorities
- Proven ability to manage and influence internal client or stakeholder relationships
- Experience in demand management, change intake or feasibility assessment processes
- Exposure to service agreements, performance metrics, or operational commitments
- Strong business partnering skills across Operations, Workforce Planning, or Change functions
- Ability to assess risk, dependencies, and sequencing to support informed decision-making
- Strong communication skills, with the ability to translate requirements into clear, actionable outcomes
- Experience supporting or delivering continuous improvement initiatives (e.g. Lean, Six Sigma, Kaizen)
- Tertiary qualification in business, management, operations or a related discipline (or equivalent experience).
Benefits
Comp & perks- supportive, inclusive culture
- development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
demand managementchange intakefeasibility assessmentperformance metricsoperational commitmentscontinuous improvementLeanSix SigmaKaizen
Soft Skills
client relationship managementstakeholder engagementrisk assessmentinfluencing skillscommunication skillsbusiness partneringdecision-makingexpectation management
Certifications
tertiary qualification in businesstertiary qualification in managementtertiary qualification in operations