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Rabobank

Business Analyst – Customer Engagement

Rabobank

Business Analyst focusing on Customer Engagement for Rabobank, bridging business needs and technical solutions in a hybrid role with digital initiatives.

Posted 6/25/2026full-timeUtrecht • 🇳🇱 NetherlandsMid-LevelSenior💰 €5,030 - €7,183 per monthWebsite

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Hard Skills
Business AnalysisData AnalysisBackend SolutionsFrontend SolutionsDashboard BuildingDigital Solutions DesignCustomer Engagement StrategiesConsent ManagementPreference Data Management
Soft Skills
Team PlayerCommunicationStakeholder ManagementClarity in Complex SituationsCross-Functional CollaborationStrategic Decision-MakingAdaptability in Technical EnvironmentsCultural SensitivityProblem Solving
Tools & Technologies
Azure DevOpsOneTrust
Industry Keywords
Banking DomainFinancial ProductsBusiness ProcessesDigital InitiativesCustomer Data Insights

Tech Stack

Tools & technologies
Azure

About the role

Key responsibilities & impact
  • Play a central role in bridging business needs and technical solutions
  • Translate customer and business requirements into scalable digital solutions
  • Support strategic decision-making across the organization
  • Work closely with architects, engineers, Product Owners, and other stakeholders
  • Facilitate cross-function workshops to align Business, Legal, Design, Marketing and Tech on new digital initiatives
  • Build and analyse dashboards to gain insights into customer data
  • Implement a platform for managing consent and preference data for Rabobank customers
  • Take ownership in designing initiatives to improve customer engagement in the app

Requirements

What you’ll need
  • Bachelor/Master thinking level
  • At least 3-6 years of experience as a Business Analyst
  • At least 3 years of experience working with Data, Backend and Frontend solutions
  • Understanding of working in a highly competitive technical environment
  • Team player with helicopter view and ability to zoom in and zoom out
  • Ability to bring clarity and structure in complex (technical) situations
  • Good communicator and not afraid to challenge stakeholders
  • Capable of working in a multi-cultural team and environment
  • Business English is mandatory, Dutch speaking is required
  • Experience with Azure DevOps and OneTrust is a pre
  • Knowledge of the Banking Domain, financial products and business processes is a pre

Benefits

Comp & perks
  • Thirteenth month's salary
  • 8% holiday allowance
  • 10% Employee Benefit Budget
  • EUR 1,400 development budget per year
  • Hybrid working: balance between home and office work
  • A pension, for which you can set the maximum amount of your personal contribution