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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in commercial activities, customer relationship management, and negotiation, with a focus on operational excellence and adherence to HSE standards. Proficient in monitoring financial and operational indicators to support strategic decision-making and customer engagement.
Highest-signal resume keywords
Commercial Activities ExperienceB2B Client Relationship ManagementNegotiation SkillsIntermediate Excel SkillsBasic Power BI Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Commercial ActivitiesSalesCustomer ServiceNegotiationFinancial MonitoringOperational ExcellenceHSE Standards
Soft Skills
Relationship BuildingCustomer EngagementCommunication
Tools & Technologies
ExcelPower BI
Certifications & Qualifications
Valid Category B Driver's License
Industry Keywords
Retail Station ManagementFuel IndustryLubricantsConvenience Store CategoriesShell Network Expansion
About the role
Key responsibilities & impact- Support the management of Shell retail station reseller portfolio in the Fortaleza region, monitoring contract execution and contributing to customers' commercial development
- Conduct lower-complexity commercial negotiations, with leadership support when needed
- Build relationships with station owners and managers, providing support for commercial requests and identifying improvement opportunities
- Support initiatives to expand fuel, lubricants and convenience store categories
- Prospect new customers and support Shell network expansion processes in the region
- Act as liaison between customers and internal areas, following up on requests with Pricing, Marketing, Engineering, Logistics, Legal, Contracts, Credit & Collections, Health, Safety and Environment (HSE), Transportation, Channels and Convenience Stores
- Monitor commercial, financial and operational indicators for the portfolio, supporting the development and execution of action plans
- Contribute to the implementation of operational excellence and HSE standards at served stations
- Organize visit schedules, ensuring close customer engagement and high-quality service
Requirements
What you’ll need- University degree (completed)
- Experience in commercial activities, sales, customer service or B2B client relationship management
- Negotiation experience is a plus
- Intermediate Excel skills
- Basic knowledge of Power BI is a plus
- Valid Category B driver's license
- Reside in Fortaleza or surrounding area, with availability to work in the field
Benefits
Comp & perks- Inclusive hiring regardless of sexual orientation, gender identity, race, ethnicity, age, or disability
- Hands-on, practical learning on the job
- AI-assisted "smart" interview to make the process faster and more standardized
