Administrative Assistant
Raízen
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist customers via voice and text with speed, empathy, and a focus on delivering an excellent experience;
- Communicate clearly, appropriately, and in alignment with the company's tone of voice;
- Practice active listening and reading, accurately interpreting each customer's needs;
- Master processes and solutions to provide accurate and flexible service;
- Mediate conflicts, collaborating with internal teams to find the best solutions;
- Monitor and meet performance KPIs established by the company;
- Follow information security guidelines and ensure compliance with the LGPD (Brazilian General Data Protection Law).
Requirements
- High school diploma (completed);
- Proficiency in Microsoft Office (Office suite);
- Availability to work shifts (A and B);
- Strong verbal and written communication skills;
- Ability to adapt easily to change;
- Proactive and dynamic attitude;
- Good interpersonal skills and empathy;
- Currently enrolled in or having completed higher education;
- Experience with online customer service channels, e.g., telemarketing.
Benefits
- Remote work
- Talent pool for people with disabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft Officeonline customer servicetelemarketing
Soft skills
communication skillsactive listeningempathyconflict mediationadaptabilityproactivityinterpersonal skills
Certifications
high school diplomahigher education