Director, Customer Partnerships

R3 Continuum

Director of Customer Partnerships responsible for retention and growth of customer portfolio at R3 Continuum. Leading strategies to ensure customer success and measurable value from R3 solutions.

Posted 5/1/2026full-timeBloomington • Minnesota • 🇺🇸 United StatesLead💰 $114,687 - $131,800 per yearWebsite

About the role

Key responsibilities & impact

The Director of Customer Partnerships is the retention and expansion leader for R3’s existing customer portfolio.
This role owns the post-sale customer lifecycle—implementation, adoption, outcomes, renewal, and account growth.
The Director builds executive-level relationships, leads renewal and expansion strategy, and partners cross-functionally to deliver excellent customer experiences.
Maintain customer health plans for assigned accounts (stakeholder mapping, adoption/utilization strategy, open issues, renewal timeline, and expansion roadmap).
Collaborate on renewal operating rhythm: timeline, internal alignment, and customer discovery.

Requirements

What you’ll need

7 years of experience in behavioral health, EAP, BH managed care, health plan operations, or employee benefits required.
10 years in account management, customer success, or customer partnerships which include 5 years in leadership role, required.
Bachelor's degree required; Psychology, Business, or related field preferred.
Strong ability to interpret and present data and outcomes to varied audiences; turns insights into action plans.
Proficiency with Microsoft Office and CRM platforms; disciplined about data quality and documentation.

Benefits

Comp & perks

paid time off (PTO)
parental leave
paid holidays
insurance (medical, dental, vision, life, STD, LTD)
flexible schedules
401k program with company match
profit sharing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successdata interpretationdata presentationadoption strategyutilization strategyrenewal strategyexpansion strategystakeholder mappinghealth plan operations

Soft Skills

leadershiprelationship buildingcross-functional collaborationcustomer experiencecommunicationstrategic thinkingproblem-solvingdata-driven decision makingorganizational skillsinsight generation