R3 Continuum

QA Clinical Manager

R3 Continuum

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $86,688 - $102,200 per year

About the role

  • The Clinical Quality Assurance Manager oversees quality assurance (QA) with clinical emphasis to ensure client satisfaction and revenue growth in the QA department.
  • This position is responsible for QA training, identification of root causes for QA issues, continuous QA improvement, and measurement of outcomes to establish quality benchmarks.
  • Utilize clinical expertise to provide quality oversight for the QA department including clinical review of FFD and FFD-VS reports.
  • Set quality assurance operational processes and strategies
  • Create and maintain a weekly department scorecard that includes key performance indicators
  • Recommend system and process enhancements for more efficient and quality work output
  • Address and resolve customer quality concerns
  • Report on any provider clinical quality trends to Network Development and the dyad leaders
  • Develop and implement the training program for QA Specialists
  • Complete annual employee performance reviews for the direct reports

Requirements

  • Masters degree in a mental health field required; Doctorate degree preferred
  • Actively licensed at master’s level or above required
  • 5 years of post-license clinical experience required
  • At least 3 years in a clinical role that involved psychological assessment psychological testing
  • 2 years of management experience required; preferably in healthcare, EAP, or disability insurance industries
  • 3 years Quality Assurance experience strongly preferred
  • Sound clinical knowledge which applies evidence-based practices in psychological assessment
  • Strong knowledge and understanding of client servicing, developing, and executing strategies to ensure client retention
  • Advanced computer skills, including Word, Excel and PowerPoint
  • Competence in psychological assessments and diagnosis
Benefits
  • paid time off (PTO)
  • parental leave
  • paid holidays
  • insurance (medical, dental, vision, life, STD, LTD)
  • flexible schedules
  • a 401k program with company match
  • profit sharing
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quality assuranceclinical reviewpsychological assessmentpsychological testingevidence-based practicesperformance measurementroot cause analysisprocess enhancementtraining program developmentclient retention strategies
Soft Skills
leadershipcommunicationproblem-solvingcustomer serviceorganizational skillsanalytical skillsteam managementstrategic planningconflict resolutionperformance evaluation
Certifications
Master's degree in mental healthDoctorate degree in mental healthActive license at master’s level or above