R1 RCM

Recruitment

• Utilizing Internal and External data to create scalable strategies and show measurable impact within R1.
• Partner closely with our business leaders to implement new and innovative approaches to developing talent pipelines
• Onboard, mentor and grow geographically dispersed recruiters to build inclusion across diverse teams and build a cohesive culture across the group
• Development and performance management of team members (1:1's, coaching, career development, and performance reviews)
• Strong collaboration with the other Talent Acquisition leaders, the HR organization as well as other cross-functional groups across the organization
• Create and define SMART goals focused on the team focused on new employment brand and organization initiatives.
• Execute project management skills for key team improvement initiatives which will include: drive project plan, identify key areas to improve project plan, collaborating with cross-functional groups in HR, report on results, and executing change management plans
• Proactively review business needs and partner with leaders to think about their long-term talent plans, help them forecast talent needs, gaps, etc., based on historical data and future growth plans

Technical Talent Acquisition Manager – AI/ML, Engineering

Program Manager

• Work with Commercial and Customer Onboarding teams to contribute to technology assessments and statements of work.
• Collaborate with internal stakeholders to plan deployment strategies and identify initial risks to mitigate prior to kickoff.
• Align with R1 project sponsors on communication plans for engagements.
• Work with assigned project managers to identify risks and opportunities for acceleration.
• Lead recurring client meetings and distribute project updates to stakeholders.
• Assist in creating and improving the Program Management methodology.

Product Manager

• Lead the analytics product development lifecycle from ideation to launch, ensuring the timely delivery of new features and providing clear communication to stakeholders around progress and updates
• Prioritize initiatives, features, and stories by balancing stakeholder interests, user needs, technology direction, and product and business strategy.
• Synthesize a variety of inputs into building, maintaining, and promoting our data product roadmap
• Mitigate blockers and make tough trade-off decisions between scope and schedule, keeping our team of collaborators focused on concrete milestones and deliverables.
• Manage, coach, and develop a team of more junior PMs and/or business analysts.
• Interface with engineering teams to articulate requirements, product vision, and business priorities utilizing Agile practices.

Senior Product Manager

Customer Support

• Help patients check into the hospital
• Collect information accurately and quickly
• Listen to address fears, concerns, and questions
• Work on computers and answer phones in a busy environment
• Collect details for physician and nurse check-ins
• Ask follow-up questions and build rapport in real time
• Work in a fast-paced environment, often on your feet assisting patients
• Learn and adapt to variety in health plans and coverage

Customer Service Representative, Part Time, Patient Registration

• Help patients check into the hospital
• Collect information accurately and quickly
• Listen with compassion to address fears and concerns
• Work across multiple screens collecting patient details
• Assist patients in completing their registration

Customer Service Representative – Part Time, Patient Registration

Financial Planning and Analysis

• Interact directly with new and prospective R1 customer leaders to develop clear, accurate, and comprehensive pro forma models of customer revenue cycle operations
• Provide analytical information to operations and business teams in real-time to enable strategic decision making
• Continually improve assessment capabilities and processes to achieve top tier, consistent results
• Engage with R1 finance and operations team to support new customer budgeting and forecasting
• Leverage understanding of R1’s business model to identify value creation opportunities and win-win outcomes for R1 and R1’s customers
• Represent R1 with integrity and a positive, collaborative attitude with customers at all times
• Create models to assess the financial and operational impact of contractual updates and commercial agreements on customer and R1 financial results
• Develop and deliver executive-level presentations to customers and R1 leadership

Senior Manager, Commercial Solutions, Finance

Analyst

• Contact insurance companies to resolve authorization, eligibility, coding, and other issues that cause denials
• Prepare and submit appeals and supporting documentation to overturn denials
• Monitor and track the status of appeals and follow up as needed
• Identify trends and patterns of denials and recommend solutions
• Perform account analysis and reconciliation to ensure accurate balances and payments
• Communicate with clients, patients, and internal departments to resolve billing and collection issues
• Report on the performance and outcomes of denials, appeals, and collections activities

Senior Denials & AR Analyst

Director

• Develop and manage partnership strategy in collaboration with Finance, Onboarding, Operations, and Marketing
• Lead and refine enterprise partnership pursuits, including sales processes and development of sales materials
• Advance enterprise partnership pursuits by working with leadership to customize strategy to each prospective client’s unique needs

Senior Director, Commercial Planning

Insurance

• Drive quota-bearing revenue growth, market penetration, and strategic positioning of R1’s Insurance Discovery solutions
• Partner with regional sales leaders, account executives, product, marketing, finance, and operations to build pipeline and accelerate deal velocity
• Serve as a trusted specialist in complex pursuits, shaping solution strategy, articulating value, and closing executive-level opportunities
• Own quota attainment and revenue growth targets for the Insurance Discovery portfolio
• Develop and execute go-to-market strategy in partnership with Sales Leadership, Product, and Marketing
• Create and drive pipeline generation programs targeting strategic accounts and whitespace opportunities
• Partner with Sales to establish pursuit priorities, deal strategy, executive engagement plans, and win themes
• Ensure disciplined pipeline management, forecasting accuracy, and execution accountability
• Serve as a senior specialist during complex enterprise sales cycles
• Lead executive-level discovery to assess financial objectives, operational realities, and decision drivers
• Deliver compelling executive presentations that link Insurance Discovery to measurable business outcomes
• Identify and develop new growth opportunities across existing clients and prospects
• Build and maintain senior executive relationships to support strategic opportunity development
• Manage ROI and value articulation for Insurance Discovery offerings
• Collaborate with Implementation and Client Experience and Client Delivery teams to ensure successful delivery expectations
• Mentor and enable sales teams on Insurance Discovery strategy, positioning, and win approaches

VP of Insurance Discovery Sales

• Work closely with Operations and Commercial teams to identify and drive opportunities to increase revenue.
• Create, implement, and conduct ad-hoc analyses of various strategic initiatives and effectively anticipate/communicate financial implications to business partners.
• Drive monthly and quarterly close, reporting, and forecasting activities, clearly articulating risks and opportunities.
• Utilize credible and accessible data to inform decision-making.
• Partner with Treasury to forecast cash flow.
• Prepare and review calculations for multiple revenue streams and work with clients to understand short- and long-range revenue forecasts.
• Partner with Operations, Commercial and Accounting to manage revenue accruals.
• Support and challenge performance variances, forecasting processes, and budget governance.
• Develop process solutions through automation, standardization, and innovation.
• Provide analytical information to operations and business teams in real-time allowing strategic decision making and course correcting actions as necessary.
• Synthesize meaningful operational and financial insight through analysis of large complex datasets in conjunction with detailed understanding of R1 business model.
• Manage Key Performance Indicator (KPI) reporting and invoicing processes for hospital and physician customers.
• Leverage strong understanding of R1's business model to drive financial accountability with operational teams and ensure teams are maximizing financial performance.
• Analyzing historic trends and forecasts future customer revenue, cost, and operating metrics.
• Create models to assess impact of contractual updates and agreements on customer and R1 financial results.
• Collaborate with customers to appropriately measure KPI results and drive the collection of incentive payments.
• Investigate and resolve required KPI target adjustments promptly to ensure timely collections of receivables.
• Train, manage, and collaborate with offshore team; produce related monthly / weekly reports for internal and customer use.
• Support Commercial FP&A, Commercial Finance and Baselining teams as well as operations executives in commercial negotiations and contracting.
• Maintain communication with Controllership, Billing, Treasury, Legal/Contract Administration and Operations teams to set and align expectations.

Senior Manager, Operations FP&A

Business Development Rep

• Manage a large volume of B2B prospecting by telephone and email, simultaneously responding to assigned inbound inquiries and conducting outbound campaigns
• Effectively build and manage a lead generation pipeline, achieving weekly meeting goal targets
• Execute lead generating strategies specific to assigned channels (e.g., specific partner types, industries, or regions)
• Build strong relationships with Sales and Operational leaders further understanding the needs across the region with respect to customer targets
• Leverage database tools for discovery, research and initiation of outbound calling campaigns to new prospective customers
• Other duties as assigned

Business Development Representative

Sales

• Operate effectively with C-suite audiences to maintain and deepen professional relationships.
• Develop and lead sales presentations
• Collaborate with the internal RFP Team to ensure proposals for new AR & Denials business as well as renewal proposals are executed at the highest level of quality and are reflective of R1’s superiority in the AR & Denials marketplace.
• Act as a subject matter expert to close new business opportunities by understanding prospective client needs, coordinating business requirements, and developing/negotiating contracts.
• Analyze client and market data to build dynamic client centric offerings that align with R1 strategic and financial goals
• Oversee and coordinate growth pipeline ensuring Operations is kept aware of all opportunities, status, and timelines
• Perform scope assessments, manage pricing, and negotiate contracts in partnership with both the Commercial and Operations leadership teams.
• Collaborate closely with the RPS Commercial organization to assess and develop strategic partnerships.
• Work closely with the Implementations leadership team to ensure a quick and efficient go-live process.
• Collaborate with the Client Delivery Team on monthly client reporting calls and support and develop expansion opportunities with existing clients.
• Build and nurture relationships with client organizations and executives to enhance service delivery and achieve project outcomes.
• Develop and present financial feasibility studies internally and to C-suite audiences
• Partner with the marketing team to develop and advance sales collateral that highlights the organization's evolving offerings.

VP of AR & Denials Sales

• Pursue, develop, and sustain Physician Advisory Services sales leads and prospects in the hospital and healthcare provider vertical.
• Build strong relationships with clinical leaders, UR teams, and case management departments to understand their challenges and position R1 solutions effectively.
• Demonstrate significant knowledge and experience in selling Physician Advisory Services and RCM-type solutions to VPs and C-level executives.
• Develop and execute a strategy in collaboration with the commercial team that aligns with company objectives, focused on rapidly building brand awareness and driving new revenue, including a focus on engaging and penetrating new client locations.
• Meet or exceed monthly, quarterly, and annual goals as assigned, including accurately forecasting attainment on a monthly, quarterly, and annual basis.
• Frequently travel within the sales territory to provide onsite presentations to VP and C-level staff within hospitals and healthcare systems.
• Communicate effectively to deliver department goals, respond to market trends, and meet unexpected challenges involved with functioning independently in a fast-paced sales environment.

VP Sales, Physician Advisory Solutions

Manager

• Oversee day-to-day supervision and management of the Health Information Management (HIM) department
• Responsible for the standardization and implementation of HIM tools and processes
• Maintain ongoing knowledge of current health information regulations
• Ensure proper functionality of Health Information technology systems
• Lead or assist with system implementations and upgrades
• Support leadership by assessing, investigating, making recommendations, and following up on new technology

HIM Manager

Implementation Specialist

• Oversee the deployment and implementation of the Entri Product Suite
• Engage with clients, hospital operations and applications/infrastructure teams to design, build, and implement solutions
• Assist with upholding standard workflows and create educational materials
• Propose new opportunities for efficiencies and enhancements