R1 RCM

Vice President

• Responsible for day-to-day leadership and management of multiple Directors of Service Delivery
• Oversee multiple Directors and other staff to carry out key objectives
• Lead relationship management of key client counterparts
• Develop and deliver regular and ad-hoc presentations to client executives
• Lead R1 strategy development optimizing performance
• Act as a change agent to help establish common goals
• Partner with internal R1 customer operations team

VP Service Delivery

Support Engineer

• Read, interpret, and act on automated RTE responses tied to coverage and authorization outcomes
• Perform root-cause analysis on coverage, eligibility, and business rule issues through resolution
• Manage business rule configuration, understanding downstream impact on denials and patients
• Collaborate across product, engineering, operations, coverage/eligibility, payer services, PMT, FCC, and tech deployment
• Support current book of business and new client implementations
• Write user stories with clear acceptance criteria
• Use SQL for data analysis and troubleshooting
• Create and maintain SOPs and documentation, leveraging AI tools where possible
• Monitor production environments and coordinate troubleshooting with vendors and internal IT
• Communicate with customers and stakeholders via ticketing systems, email, and meetings

Product Support Analyst II

Platform Engineer

• Design, deploy, and operate AKS clusters for production application workloads
• Own Azure infrastructure provisioning through Terraform (IaC)
• Build and operate GitOps-based deployment pipelines using ArgoCD
• Operate observability stack (Prometheus, Grafana, Loki)
• Participate in the 24x7 on-call rotation for platform services
• Respond to incidents promptly and lead root cause analysis
• Implement security controls in Azure appropriate for a regulated enterprise environment
• Document operational runbooks, decision records, and platform standards
• Identify and reduce toil through automation

Platform Engineer – III

Operations

• Partnering across all operational areas to drive optimal performance by monitoring key metrics
• Facilitating a central operating rhythm and ensuring coordination across multiple teams within a diverse client portfolio
• Leveraging revenue cycle expertise to identify opportunities to reduce defects and improve process outcomes
• Developing meeting content and facilitating meetings
• Action item tracking and partnership with global teams
• Building and participating in the operational rhythm of the business including appropriate communication, insight and incident management
• Collaborating with onshore and global leaders to optimize efficiencies around revenue cycle operations adhering to compliance requirements

Senior Operations Lead, Performance Management

• Oversee and manage a portfolio of client engagements and act as the primary point of contact for R1's clients, including reporting, knowledge sharing, and day-to-day team management
• Develop and execute strategy and improvement efforts, including pilot projects, to optimize processes and drive profitability
• Set team goals and prioritize team tasks to ensure the team can meet goals across the client portfolio while maintaining current resolution efforts
• Provide continual analysis and quality assurance of projects to ensure audit accuracy and effectively prioritize research efforts for junior staff
• Communicate regularly and effectively with key internal and external stakeholders; develop key client relationships and effectively communicate project status and recommendations
• Prioritize inquiries from key stakeholders, assist team with project-specific tasks, and generate internal/external reporting
• Collaborate with fellow team members, support proactive communication and problem solving to enable high performance of team and individuals
• Utilize R1 and client software platforms to manage account information and workflow

Manager, Revenue Cycle Operations

Project Manager

• Lead several project implementations.
• Report on delivery timelines, project statuses, and risks.
• Communicate and manage project expectations to stakeholders.
• Maintain project timeline tracking and communicate risks.

Accounting Manager

• Manages accounting for fixed assets, including capitalization, depreciation, disposals, and impairments
• Reviews capital expenditures to ensure proper classification between capital vs. expense in accordance with company policy
• Conducts policy training and provides capitalization decisions to Finance, IT, and Operations teams
• Researches US GAAP accounting treatment and documents via checklist or whitepaper
• Assists in the development and enhancement of accounting policies and procedures related to fixed assets
• Collaborates with functional teams to identify new SaaS or CCA arrangements
• Performs monthly and quarterly SOX internal controls including impairment testing of fixed assets and intangible assets
• Executes monthly, quarterly, and annual close processes, including journal entry and account reconciliation preparation
• Designs and conducts analytics on assigned account areas to bring insight to business leaders
• Integrates acquisitions and implements new automation tools for fixed assets and other assigned subject areas
• Provides support for financial statement disclosures
• Proposes and implements improvements to accounting processes and procedures, including transformation of manual processes
• Oversees offshore teams
• Performs other ad hoc projects and requests as required

Senior Corporate Accountant

Director

• Design and develop regular and ad-hoc presentations to client executives highlighting pertinent updates relating to client needs
• Execute the R1 strategy as a team member who can translate everyday learnings into best practices, optimizing performance, and leading the transformation.
• Conduct necessary analytics required to communicate to clients both overall performance and specific ad-hoc subject matter areas.
• Work hand in hand with the internal R1 customer operations team to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified.
• Support execution of action plans to improve operational and metric performance, leveraging pre-identified drivers/risks/barriers
• Support R1 functional leaders on decisions regarding daily operations within assigned hospital(s)
• Support projects that will improve operational performance metrics.
• Work to develop standardized templates for both analysis and client presentations that can be leveraged both on the Director’s specific client and across other R1 clients
• Other duties and responsibilities as assigned.

Director, Service Delivery

• Responsible for day-to-day leadership and management of multiple Directors of Service Delivery
• Oversee multiple Directors and other staff to carry out key objectives
• Lead relationship management of key client counterparts including continued communication of revenue cycle performance
• Develop and deliver regular and ad-hoc presentations to client executives highlighting pertinent updates relating to client needs
• Lead R1 strategy development as functional and technical expert sharing best practices, optimizing performance, and leading the transformation
• Execute and improve R1’s operating model
• Act as a change agent to help establish common goals and create alliances across hospital organization to optimize success
• Partner with internal R1 customer operations team to align operational objectives
• Serve as a functional/technical expert for Customer’s team ranging from executive level to front line operators to help drive operational and performance improvement
• Partner with R1 functional leaders on management decisions regarding daily operations within assigned hospital(s)
• Focus on development, performance, and growth of the Revenue Cycle Team
• Other duties and responsibilities as assigned

Customer Support

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Patient Registration, Customer Service Representative

• Help patients check into the hospital
• Answer questions during registration
• Collect information accurately and quickly
• Listen to patients' fears and concerns
• Handle fast-paced work environment with multiple screens and programs

Part Time Patient Customer Service Representative

Manager

• Leading daily operations for assigned Complex Claims teams and client hospital accounts
• Using analytics and performance trends to improve productivity, compliance, and net revenue outcomes
• Partnering with client leadership to evaluate operational and financial results and drive change initiatives
• Standardizing workflows, supporting process improvements, and reinforcing quality and compliance expectations
• Developing frontline leaders and creating accountability for sustained team performance

Manager, Complex Claims

• Collaborate with cross-functional teams to ensure customer needs are met and exceeded.
• Lead negotiations and manage contractual agreements with customers, ensuring mutually beneficial outcomes.
• Analyze market trends and customer feedback to identify opportunities for growth and improvement.
• Drive the development of innovative solutions that enhance customer experience and engagement.
• Mentor and lead a high-performing team dedicated to customer partnership excellence.

VP, Physician Customer Partner

• Deliver high-quality customer service through inbound and outbound calls
• Resolve questions related to medical billing, insurance coverage, claims, EOBs, and account balances
• Support patients with payment plans and financial questions
• Achieve first call resolution and meet call center performance metrics
• Use EMR systems (Epic, Cerner, Meditech) to research and resolve issues
• Maintain HIPAA compliance and accurate documentation
• Navigate multiple systems while managing high call volume

Patient Solutions Representative II – Healthcare Customer Service, Call Center

• Design, deploy, and operate AKS clusters
• Own Azure infrastructure provisioning through Terraform (IaC)
• Build and operate GitOps-based deployment pipelines using ArgoCD
• Operate the platform’s observability stack
• Participate in 24x7 on-call rotation
• Respond to incidents promptly and lead root cause analysis
• Implement security controls in Azure
• Document operational runbooks

VP Service Delivery

Product Support Analyst II

Platform Engineer – III

Senior Operations Lead, Performance Management

Manager, Revenue Cycle Operations

Project Manager

Senior Corporate Accountant

Director, Service Delivery

VP Service Delivery

Patient Registration, Customer Service Representative

Part Time Patient Customer Service Representative

Manager, Complex Claims

VP, Physician Customer Partner

Patient Solutions Representative II – Healthcare Customer Service, Call Center

Platform Engineer III