Financial Counseling Representative

R1 RCM

Financial Counseling Representative assisting patients with insurance coverage and payment solutions. Providing exceptional financial counseling support while collaborating with healthcare teams.

Posted 6/24/2026part-timeJacksonville • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $23 per hourWebsite

About the role

Key responsibilities & impact

Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs
Meet with patients to discuss payment options and financial assistance programs
Verify insurance eligibility and explain benefits clearly
Assist with Medicaid and financial assistance applications
Build trust with patients during stressful financial situations
Collaborate with care teams and revenue cycle departments
Maintain accurate documentation across multiple systems

Requirements

What you’ll need

Exceptional customer service experience, communication and interpersonal skills
Demonstrates genuine compassion, empathy, and patience when supporting the patients, clients and team members
Ability to explain financial and insurance concepts clearly
Ability to multitask and prioritize quickly with HIGH attention to detail
Professionalism with sensitive financial conversations
High School Diploma or GED

Benefits

Comp & perks

Competitive benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicecommunication skillsinterpersonal skillscompassionempathypatiencemultitaskingprioritizationattention to detailprofessionalism

Certifications

High School DiplomaGED