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Part Time Patient Customer Service Representative
R1 RCMCustomer Service Representative in Patient Registration helping patients navigate the registration process. Blend technology with service to create exceptional patient experiences in healthcare.
About the role
Key responsibilities & impact- Help patients navigate the registration process
- Answer questions with confidence, clarity, and compassion
- Gather accurate information quickly in a fast-paced environment
- Build trust with patients during moments when they may be scared, confused, or overwhelmed
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Requirements
What you’ll need- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
- Preferred: Medical or healthcare experience (but not required!)
Benefits
Comp & perks- Competitive benefits package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationcompassiontrust buildingrapport buildingadaptabilityinformation gatheringclarityconfidenceempathy
Certifications
High School DiplomaGED