Director, Service Delivery

R1 RCM

Director of Service Delivery optimizing performance metrics for healthcare revenue management. Collaborating with internal teams and clients to enhance operational outcomes and support strategic initiatives.

Posted 5/29/2026full-timeRemote • Pennsylvania, Utah • 🇺🇸 United StatesLead💰 $117,000 - $194,847 per yearWebsite

About the role

Key responsibilities & impact

Design and develop regular and ad-hoc presentations to client executives highlighting pertinent updates relating to client needs
Execute the R1 strategy as a team member who can translate everyday learnings into best practices, optimizing performance, and leading the transformation.
Conduct necessary analytics required to communicate to clients both overall performance and specific ad-hoc subject matter areas.
Work hand in hand with the internal R1 customer operations team to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified.
Support execution of action plans to improve operational and metric performance, leveraging pre-identified drivers/risks/barriers
Support R1 functional leaders on decisions regarding daily operations within assigned hospital(s)
Support projects that will improve operational performance metrics.
Work to develop standardized templates for both analysis and client presentations that can be leveraged both on the Director’s specific client and across other R1 clients
Other duties and responsibilities as assigned.

Requirements

What you’ll need

Minimum of 10 years of experience, including at least 5 years in a management role
Bachelor's - Equivalent experience will be considered in lieu of a degree

Benefits

Comp & perks

Competitive benefits package

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

analyticsperformance optimizationpresentation designdata analysisremediation planningoperational performance metricstemplate development

Soft Skills

communicationteam collaborationleadershipproblem-solvingstrategic thinking