Customer Service Representative, Patient Registration
R1 RCM
part-time
Posted on:
Location Type: Office
Location: Plainwell, MI • Missouri • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $20 per hour
Job Level
Mid-LevelSenior
About the role
- Help patients check into the hospital and perform patient registration
- Answer questions during registration and build trust with patients
- Work on computers and answer phones to intake patient and insurance information
- Work across multiple screens and programs, inputting details between physician and nurse check-ins
- Ask follow-up questions, build rapport, and ease patient anxiety
- Work in a fast-paced environment, often on your feet, assisting patients to complete registration
- Collect patient and insurance information accurately and quickly; adapt to emergent clinical interruptions
Requirements
- High School Diploma or GED
- Excellent customer service experience
- Confident multi-tasker who is a quick study with technology
- Ability to type and answer phones
- Must be up to date on all vaccinations
- Must pass a drug test prior to hire
- Must pass a background check prior to hire
- Prepared to see illness and injuries
- Ability to work PRN/on-call Sunday, Tuesday and Saturday 6am to 6:30pm
Benefits
- competitive benefits package
- We’ll teach you everything you need to know (training provided)
- Opportunity to constantly learn, collaborate across groups and explore new paths for your career
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient registrationdata entryinsurance information intaketyping
Soft skills
customer servicemulti-taskingbuilding trustrapport buildingeasing patient anxiety
Certifications
High School DiplomaGEDvaccination status