Customer Service Representative, Patient Registration
R1 RCM
full-time
Posted on:
Location Type: Office
Location: Plainwell • Missouri • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $20 per hour
Job Level
Mid-LevelSenior
About the role
- Help patients check into the hospital and perform patient registration
- Work on computers and answer phones to intake information in a busy environment
- Collect and input patient and insurance information accurately across multiple screens and programs
- Coordinate information between physician and nurse check-ins and handle clinician interruptions
- Ask follow-up questions, build rapport, and listen compassionately to patients
- Assist patients in completing registration and handle fast-paced, often on-your-feet work
- Learn required processes through company-provided training
Requirements
- High School Diploma or GED
- Excellent customer service experience
- Comfortable multi-tasking and learning technology quickly
- Ability to type and answer phones while working across multiple programs
- Comfortable working in a hospital/lab environment and seeing illness and injuries
- Must be up to date on all vaccinations
- Must pass a drug test prior to hire
- Must pass a background check prior to hire
- Ability to work the listed shift schedule (6:00 AM - 6:30 PM; rotating weekend/weekday schedule)
Benefits
- Competitive benefits package
- Opportunity to constantly learn, collaborate across groups and explore new career paths
- Chance to contribute, think boldly and create meaningful work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient registrationdata entryinsurance information collectionmulti-taskingtyping
Soft skills
customer servicecommunicationrapport buildingcompassionate listeningadaptability
Certifications
High School DiplomaGEDvaccination compliance