FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Deliver high-quality customer service through inbound and outbound calls
- Resolve questions related to medical billing, insurance coverage, claims, EOBs, and account balances
- Support patients with payment plans and financial questions
- Achieve first call resolution and meet call center performance metrics
- Use EMR systems (Epic, Cerner, Meditech) to research and resolve issues
- Maintain HIPAA compliance and accurate documentation
- Navigate multiple systems while managing high call volume
Requirements
What you’ll need- 1+ year of experience in a customer service or call center role
- Experience in health insurance, payer customer service, or medical billing/claims (highly preferred)
- Ability to explain insurance benefits, claims, and EOBs clearly
- Experience handling high call volume and fast-paced environments
- Strong attention to detail and ability to multitask across systems
- Familiarity with EMR systems (Epic, Cerner, etc.) is a plus
Benefits
Comp & perks- Competitive benefits package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical billinginsurance coverageclaimsEOBspayment planscall center performance metricsHIPAA compliancedocumentationmultitasking
Soft Skills
customer serviceattention to detailcommunicationproblem-solving