Director, Client Experience

R1 RCM

Director Client Experience driving client satisfaction and high NPS results. Overseeing account management and strategic planning within the healthcare revenue management sector.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesLead💰 $117,000 - $194,847 per yearWebsite

About the role

Key responsibilities & impact

Drive high Net Promoter Score (NPS) results across client portfolio
Document the client experience in CRM
Participate in contracting and contract renewal process
Lead creation and presentation of business reviews

Requirements

What you’ll need

Bachelor's degree or equivalent experience
Minimum of 10 years of experience
4+ years in account management, client experience management, or revenue cycle operations consulting
Proficiency with Microsoft Office, including basic to intermediate Excel functions, and CRM application use (preferred: Salesforce)

Benefits

Comp & perks

Competitive benefits package
Annual bonus plan at a target of 20.00%
Opportunity to learn and collaborate across groups

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementclient experience managementrevenue cycle operations consultingExcel functionsCRM application use

Soft Skills

leadershipcommunicationorganizational skills

Certifications

Bachelor's degree