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R1 RCM

Director, Client Experience

R1 RCM

. Drive high Net Promoter Score (NPS) results across client portfolio .

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesLead💰 $117,000 - $194,847 per yearWebsite

About the role

Key responsibilities & impact
  • Drive high Net Promoter Score (NPS) results across client portfolio
  • Document the client experience in CRM
  • Participate in contracting and contract renewal process
  • Lead creation and presentation of business reviews

Requirements

What you’ll need
  • Bachelor's degree or equivalent experience
  • Minimum of 10 years of experience
  • 4+ years in account management, client experience management, or revenue cycle operations consulting
  • Proficiency with Microsoft Office, including basic to intermediate Excel functions, and CRM application use (preferred: Salesforce)

Benefits

Comp & perks
  • Competitive benefits package
  • Annual bonus plan at a target of 20.00%
  • Opportunity to learn and collaborate across groups

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient experience managementrevenue cycle operations consultingExcel functionsCRM application use
Soft Skills
leadershipcommunicationorganizational skills
Certifications
Bachelor's degree