Customer Partner Manager

R1 RCM

Customer Partner Manager managing key client relationships for R1 RCM Inc. Supporting revenue cycle performance and collaborating on strategy development for operational success.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $116,747 per yearWebsite

About the role

Key responsibilities & impact

Assist in the relationship management of key client counterparts including continued communication of revenue cycle performance
Support internal efforts to improve KLAS and NPS scores and related activities
Partner with Service Delivery to deliver to client executives highlighting pertinent updates relating to client needs
Contribute to R1 strategy development as customer expert sharing best practices, optimizing performance, and leading the transformation
Proactively communicate metric performance and the detailed drivers/risks/barriers behind the data to help drive action plans creation
Act as a change agent to help establish common goals and create alliances across hospital organization to optimize success
Proactive identification of projects that will improve operational performance metrics
Work hand in hand with internal R1 service delivery and operational teams to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified
Partner with R1 functional leaders on decisions regarding daily operations within assigned hospital(s)
Focus on development, performance, and growth of the Revenue Cycle Team

Requirements

What you’ll need

Bachelor's degree or equivalent experience
Minimum of 5 years of experience, including at least 3 years in a management role

Benefits

Comp & perks

Competitive benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship managementcommunicationstrategic developmentperformance optimizationchange managementproject identificationcollaborationrisk managementgoal settingleadership

Certifications

Bachelor's degree