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R1 RCM

Customer Partner Manager

R1 RCM

. Assist in the relationship management of key client counterparts including continued communication of revenue cycle performance .

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $116,747 per yearWebsite

About the role

Key responsibilities & impact
  • Assist in the relationship management of key client counterparts including continued communication of revenue cycle performance
  • Support internal efforts to improve KLAS and NPS scores and related activities
  • Partner with Service Delivery to deliver to client executives highlighting pertinent updates relating to client needs
  • Contribute to R1 strategy development as customer expert sharing best practices, optimizing performance, and leading the transformation
  • Proactively communicate metric performance and the detailed drivers/risks/barriers behind the data to help drive action plans creation
  • Act as a change agent to help establish common goals and create alliances across hospital organization to optimize success
  • Proactive identification of projects that will improve operational performance metrics
  • Work hand in hand with internal R1 service delivery and operational teams to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified
  • Partner with R1 functional leaders on decisions regarding daily operations within assigned hospital(s)
  • Focus on development, performance, and growth of the Revenue Cycle Team

Requirements

What you’ll need
  • Bachelor's degree or equivalent experience
  • Minimum of 5 years of experience, including at least 3 years in a management role

Benefits

Comp & perks
  • Competitive benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
relationship managementcommunicationstrategic developmentperformance optimizationchange managementproject identificationcollaborationrisk managementgoal settingleadership
Certifications
Bachelor's degree