Senior Director, Client Experience
R1 RCM
SaltStack
Senior Manager, Client Success - Implementation
R1 RCM
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $100,838 - $127,950 per year
Job Level
Senior
Tech Stack
SaltStack
About the role
- Define and execute a strategic vision for customer success tailored to small and rural healthcare providers
- Cultivate trust and loyalty with hospital executives and administrative teams through a relationship-based client engagement approach
- Identify back-end revenue performance opportunities on core financial metrics and resolve through contract negotiation, change management, lean process improvement, guiding in revenue cycle best practices, and advanced quantitative
- Serves as a liaison in coordination with the R1 Deployment team for training and subject matter expertise on the utilization of R1 workflow
- Assist with the management of the Net Promote Score program, including survey management, analysis, corrective actions, and communication of results
- Continuously detect and resolve defects within go live integration to R1 processes and procedures while creating solutions to prevent future defects
- Responds to ad-hoc client requests and develops solutions in a timely manner
- Mentor R1 Customer Success Managers, R1 Operational leaders and potentially client staff to improve performance and service offering
- Develop industry knowledge that serves as a foundation for career progression and client value
- Interpret data sets and create data analyses to drive desired results
Requirements
- 5+ years of account management, client success management, and/or revenue cycle operations consulting experience working with C-Suite, Vice President and Director-level partners
- 5-10+ years' experience working in Revenue Cycle Managment. Healthcare revenue integrity and revenue cycle experience working with Acute & Ambulatory care provider organizations
- Implementation experience is a plus
