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About the role
Key responsibilities & impact- Manage patient questions and concerns in a confidential and professional manner
- Deliver a high-quality patient experience through inbound and outbound call resolution
- Review/interpret and answer questions regarding patient statements, explanation of benefits, and account balances
Requirements
What you’ll need- High school diploma or GED, preferred
- Minimum 1 year of experience in a healthcare call center environment
- Knowledge of EMR systems such as Epic, Cerner, Meditech, or similar systems
- Understanding of healthcare industry terminology (e.g., primary care, provider, benefits, HIPAA, EOBs, CPT & ICD-10 codes)
Benefits
Comp & perks- Competitive benefits package
- Opportunity for professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
EMR systemsEpicCernerMeditechCPT codesICD-10 codes
Soft Skills
confidentialityprofessionalismcommunicationcustomer service
Certifications
high school diplomaGED