Customer Service Representative – Patient Registration

R1 RCM

Customer Service Representative assisting with patient registration for a hospital/health system. Handling patient inquiries and collecting registration information with compassion and accuracy.

Posted 4/22/2026full-timeWichita • Kansas • 🇺🇸 United StatesMid-LevelSenior💰 $14 - $19 per hourWebsite

About the role

Key responsibilities & impact

Help patients check into the hospital
Answer questions during registration
Collect information accurately and quickly
Listen with compassion to address fears and concerns
Work on computers and answer phones in a busy environment
Assist patients with completing their registration promptly
Navigate multiple screens and programs for data intake
Build rapport with patients during registration process
Adapt to emergent clinical care interruptions
Embrace ongoing learning and take care of details in patient information

Requirements

What you’ll need

High School Diploma or GED
Excellent customer service experience

Benefits

Comp & perks

Competitive benefits package

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer servicecompassionactive listeningrapport buildingadaptabilityattention to detail

Certifications

High School DiplomaGED