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R1 RCM

Patient Customer Service Representative

R1 RCM

. Help patients navigate the registration process .

Posted 4/8/2026part-timeLayton • Utah • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $23 per hourWebsite

About the role

Key responsibilities & impact
  • Help patients navigate the registration process
  • Answer questions with confidence, clarity, and compassion
  • Gather accurate information quickly in a fast-paced environment
  • Build trust with patients during moments when they may be scared, confused, or overwhelmed
  • Work across multiple computer systems to register patients efficiently
  • Answer phones and gather information quickly and accurately
  • Assist patients who may be ill, anxious, or confused
  • Navigate diverse insurance plans and coverage details (with training!)
  • Adapt to interruptions from clinical teams during urgent care situations
  • Build rapport and ease patient concerns in real time

Requirements

What you’ll need
  • High School Diploma or GED
  • Strong customer service experience
  • Preferred Medical or healthcare experience (but not required!)

Benefits

Comp & perks
  • Competitive benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
customer servicecommunicationcompassiontrust buildingrapport buildingadaptabilityclarityaccuracyinformation gatheringproblem-solving
Certifications
High School DiplomaGED