Patient Customer Service Representative
R1 RCM
part-time
Posted on:
Location Type: Office
Location: Layton • Utah • United States
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Salary
💰 $16 - $23 per hour
About the role
- Help patients navigate the registration process
- Answer questions with confidence, clarity, and compassion
- Gather accurate information quickly in a fast-paced environment
- Build trust with patients during moments when they may be scared, confused, or overwhelmed
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Requirements
- High School Diploma or GED
- Strong customer service experience
- Preferred Medical or healthcare experience (but not required!)
Benefits
- Competitive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationcompassiontrust buildingrapport buildingadaptabilityclarityaccuracyinformation gatheringproblem-solving
Certifications
High School DiplomaGED