R1 RCM

Customer Service Operations Lead

R1 RCM

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $45,926 - $72,250 per year

Job Level

Senior

About the role

  • Provide oversight of Team Lead(s) and a team of representatives for one or more clients
  • Serve as the primary operational liaison between onshore and offshore leadership teams
  • Maintain and analyze KPI reporting and ACD metrics
  • Partner with offshore leaders to ensure workflows align with client expectations
  • Create a solid virtual Team through regular communication with your Team Leads and Representatives

Requirements

  • High school diploma, preferred
  • 5 years of leadership experience in a healthcare call center
  • Experience managing a high-volume call center team
  • Familiarity with EMR systems such as EPIC, Meditech or Cerner
  • Knowledge of EOBs and authorizations/referrals
Benefits
  • Eligible to participate in our annual bonus plan at a target of 5.00%
  • Competitive benefits package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KPI reportingACD metricsEMR systemsEPICMeditechCernerEOBsauthorizationsreferrals
Soft Skills
leadershipcommunicationteam managementoperational oversightcollaboration
Certifications
high school diploma