Generate and deliver comprehensive data analysis reports to internal stakeholders and client leadership.
Facilitate data-driven decision-making during the initial implementation phase and throughout the continuous lifecycle of the contract to ensure optimal revenue performance.
Serve as the primary technical intermediary between clients and internal development/configuration teams.
Synthesize complex client requirements into actionable technical specifications to ensure system alignment with organizational objectives.
Demonstrate a meticulous approach to the creation and maintenance of internal standard operating procedures (SOPs), technical guides, and user manuals, ensuring all documentation is accurate, accessible, and detail-oriented.
Develop, execute, and maintain sophisticated scripts designed to audit client data files.
Ensure the ongoing accuracy, integrity, and completeness of data ingestion processes to prevent revenue leakage.
Deliver exceptional customer service and account management, fostering high-level client satisfaction and maintaining R1’s reputation as a premier strategic partner.
Provide high-tier technical support for legacy systems through their decommissioning.
Manage end-to-end troubleshooting, conduct formal root cause analysis (RCA), generate business-critical reports, and monitor system health to ensure uninterrupted service.
Function as a high-impact team contributor, collaborating across departments to drive operational excellence and support a culture of collective success.

Requirements

Healthcare revenue cycle experience preferred, including exposure to hospital and/or professional billing
2+ years of SQL development experience; Spark SQL/Databricks experience preferred
2+ years of experience in a technical support or client-facing technical role
Proficiency in Microsoft Office, with advanced Excel skills for data analysis
Experience with BI and data visualization tools (e.g., Power BI, Tableau)
Demonstrated analytical, troubleshooting, and problem-solving skills
Strong written and verbal communication, with excellent time management and organizational skills
Ability to manage multiple priorities effectively in a fast-paced environment
Proven ability to work independently with minimal supervision and collaboratively in a team-oriented environment
Health System Revenue Cycle domain expertise preferred

Benefits

Competitive benefits package

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLSpark SQLDatabricksdata analysisdata visualizationPower BITableautroubleshootingroot cause analysisdata auditing

Soft Skills

analytical skillsproblem-solving skillswritten communicationverbal communicationtime managementorganizational skillscollaborationindependenceattention to detailcustomer service