Handle all basic administrative functions, including user maintenance, reports and dashboards, Flows, lead/opportunity pipeline management, case/service requests, bug and feature requests, testing and QA in sandbox, and other routine tasks
Assist in training new users and growing the Salesforce.com skill set across the organization
Support other team members on special projects as needed
Manage Salesforce.com data feeds and other conversions, consolidations, and integrations with platforms such as Pardot and ServiceNow
Work independently and collaborate with others to deliver effective solutions that meet business requirements
Develop efficient processes with a forward-thinking mind frame, utilizing best practices, native functionality and UX in mind
Routinely test the stability and functionality of applications, recommending performance improvements where possible
Manage cases to troubleshoot and fix bugs, documenting solutions in the ticketing system.

Requirements

5–7 years of Salesforce Administrator experience
OR, Salesforce Administrator Certification required (additional certs preferred) and 2 to 5 years of experience
Strong hands-on admin/config skills: custom apps/objects, fields/formulas, Flows, security (profiles, roles, sharing rules), and data management
Experience configuring and maintaining Salesforce: layouts, record types, validation rules, reports/dashboards, and Lightning apps
Ability to translate business requirements into scalable solutions and assess impact to Salesforce and related systems
Efficiently prioritize tasks, meet deadlines, and coordinate with stakeholders
Design and implement new processes, facilitate user adoption, and maintain Salesforce instance with a forward-thinking approach.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce Administratorcustom appscustom objectsfieldsformulasFlowssecuritydata managementvalidation rulesLightning apps

Soft Skills

trainingcollaborationproblem-solvingprioritizationdeadline managementstakeholder coordinationprocess designuser adoptionforward-thinkingcommunication

Certifications

Salesforce Administrator Certification