Client Services Specialist
R1 RCM
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $42,433 - $53,041 per year
Job Level
Junior
Tech Stack
Tableau
About the role
- Provide technical support and troubleshooting services for specific R1 applications
- Resolve a queue of tickets submitted to Application Support
- Demonstrate advanced troubleshooting skills and logical analysis
- Write user stories with accurate acceptance criteria
- Manage application configuration for optimal performance
- Create and maintain Standard Operating Procedure documentation
Requirements
- 1+ years of customer service experience
- Proven experience in working with at least one reporting based product (MS Excel, MS Power BI, Tableau, etc.)
- Proficient in Microsoft Word, Excel, Outlook, PowerPoint
- Excellent verbal and written communication skills
Benefits
- Competitive benefits package
- Opportunities for constant learning and collaboration
- Community engagement and support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingapplication supportuser storiesacceptance criteriaapplication configurationStandard Operating Procedure documentation
Soft skills
customer serviceverbal communicationwritten communicationlogical analysis