Senior Manager – Service Delivery
R1 RCM
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,838 - $127,950 per year
Job Level
Senior
About the role
- Manage day-to-day client relationships and stakeholder expectations, translating client goals and feedback into prioritized action plans, clear performance targets, and client-ready communications.
- Oversee service delivery performance for assigned areas, ensuring adherence to SLAs, KPIs, and contractual commitments; partner with Operations to align processes and staffing with client needs.
- Identify performance gaps and lead corrective actions and continuous improvement initiatives.
- Lead and coordinate key client initiatives and workstreams, including scoping, timelines, resource coordination, and KPI definition.
- Provide hands-on team leadership and data-driven performance management by coaching and developing supervisors/analysts, analyzing operational and financial data to identify trends and root causes.
Requirements
- 5+ years of experience in Revenue Cycle Management, specifically in back-end patient financial services at a director level, with hospital experience preferred, and proficiency in Epic.
- Ability to conduct analysis, convert insights into actionable strategies, and influence stakeholders in a matrixed environment, managing relationships across mid-management to C-suite levels.
- Experience running large projects with a black belt/six sigma understanding and background in an outsourced environment or as a healthcare consultant.
Benefits
- Eligible to participate in our annual bonus plan at a target of 10.00%
- Competitive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Revenue Cycle Managementback-end patient financial servicesdata analysisperformance managementKPI definitionproject managementSix Sigmablack beltcoachingfinancial data analysis
Soft skills
client relationship managementstakeholder managementcommunicationleadershipinfluencingteam developmentproblem-solvingcontinuous improvementstrategic thinkingcollaboration