Senior Manager, Client Success - Implementation
R1 RCM
SaltStack
Senior Director, Service Delivery – Patient Operations
R1 RCM
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $144,409 - $218,451 per year
Job Level
Senior
Tech Stack
SaltStack
About the role
- Lead and manage patient operations client service delivery team
- Cultivate and maintain strong client relationships
- Drive client satisfaction and optimize service delivery processes
- Act as intermediary between Customer Partners and Operations
- Create customer-facing content, generate data insights, and manage key customer initiatives
- Manage strategic relationships with key client stakeholders and align with VP guidance
- Lead initiative execution including scoping, planning, tracking to KPI targets, and driving accountability across cross-functional teams
- Develop and own client communication strategies, manage systemic risks and escalations, and act as a project manager or sponsor
- Mentor and guide managers and analysts to build scalable self-monitoring processes, deliver proactive insights, and report on outcomes
Requirements
- 7-10 years of experience in Revenue Cycle Management, specifically in patient operations at a director level, with hospital experience preferred
- Ability to conduct analysis, convert insights into actionable strategies, and influence stakeholders in a matrixed environment
- Experience managing relationships across mid-management to C-suite levels
- Experience running large projects
- Background in an outsourced environment or as a healthcare consultant
